RVO Health is looking for a Senior Product Referrals Manager, you will play a vital role in developing and managing our referral management system. You will be responsible for understanding customer needs, defining product requirements, and working closely with cross-functional teams to ensure the success of our referral management solution.
Where You'll BeTo prioritize togetherness, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.
Address: 1101 Red Ventures Dr Fort Mill, SC 29707
- Develop and execute a comprehensive product strategy for the referral management module, aligning it with the overall company vision and goals.
- Develop and maintain a detailed product roadmap, outlining the features, enhancements, and integrations needed for the referral management system.
- Collaborate with key stakeholders, including healthcare providers, clinicians, and IT teams, to gather and prioritize product requirements, ensuring they align with user needs and business objectives.
- Work closely with the development team to translate requirements into user stories, manage the product backlog, and ensure timely delivery of high-quality software releases.
- Collaborate with cross-functional teams, including sales, marketing, customer support, and implementation, to ensure successful product launches, effective communication, and customer satisfaction.
- Drive the user experience design process, ensuring that the referral management module is intuitive, user-friendly, and meets the needs of healthcare professionals.
- Monitor product performance, track key metrics, and analyze customer feedback to identify areas for improvement and make data-driven decisions
- Bachelor's degree in a relevant field (e.g., computer science, business administration, healthcare informatics).
- Proven experience (5+ years) as a Referral Systems Manager, preferably in the healthcare technology industry, with a focus on referral management or related solutions.
- Strong understanding of the referral management process within healthcare organizations and familiarity with industry standards and regulations, including HL7, SFTP systems.
- Proficiency in SQL, Python, or programming for data analysis.
- Experience in healthcare data analytics tools and practices
- Demonstrated experience in product strategy development, roadmap planning, and requirements gathering.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.
- Analytical mindset with the ability to interpret market research, user feedback, and performance metrics to drive product improvements.
- Familiarity development methodologies and experience working with development teams to deliver software solutions.
- Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Data Analytics experience is a plus
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
- Starting Salary: $100,000 - $145,000
*Note actual salary is based on geographic location, qualifications and experience - Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
Who We Are:
Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.
RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
We do not provide visa sponsorship for this role at this time.
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RVO Health Privacy Policy: https://rvohealth.com/legal/privacy
Top Skills
What We Do
At RVO Health, our mission is to give people a better way to health & wellbeing. We own and operate the largest health & wellbeing platform in the US, helping nearly 100 million people a month seek information, find a doctor, save money, and take action around their health & wellbeing. Our portfolio of industry-leading websites, products and services touches every part of the health and wellness journey.
The Healthline Group portfolio (Healthline, Medical News Today, Psych Central, Greatist, and Bezzy) and the Healthgrades brand comprise the largest health information audience in the US. The Healthline Group connects millions of people daily to medically-backed information about thousands of health-related questions, products, and chronic conditions. Through Healthgrades, the largest marketplace for finding healthcare, we help half of Americans find and evaluate a doctor each year.
Through Optum Store, we sell thousands of FSA/HSA-eligible health and wellness products direct-to-consumer and connect health seekers to mental health, condition-based virtual care, and an online pharmacy. Through Optum Perks, we help millions of people save money through our prescription savings program. Millions of health seekers also use RVO Health’s virtual coaching programs each year to lose weight, stop smoking, and find better wellbeing.
Our portfolio includes education and advice, condition-based communities, access to healthcare, an ecommerce store of health products and services, prescription discounts and delivery, and more. We are making health easier to navigate, more accessible, and more affordable for everyone. Furthermore, all of our content, products, and services are medically-backed, so people can trust that they are getting accurate support for their health.
RVO Health is backed by Red Ventures and Optum, part of UnitedHealth Group. Select brands previously operated by Red Ventures and Optum are now independently operated by RVO Health.
