Technical Product Manager

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks business insights using conversational intelligence. 

We are in search of a dynamic product manager with experience in Business Intelligence tools. As a Product Manager, you will play a pivotal role in shaping the future of Calabrio's Business Intelligence solutions. You will be responsible for defining the product vision, managing the product backlog, and collaborating with cross-functional teams to deliver innovative BI solutions that drive business value.   The ideal candidate has proven expertise in AI-powered conversational intelligence solutions, and a deep understanding of the CX technology and competitive landscape. Proven familiarity with AI concepts, data reporting and analytics is crucial.  

What you’ll be doing (Key Responsibilities) 

• Define product vision and strategy for Calabrio’s Business Insights offering. Accelerate transformation with AI. 

• Backlog and roadmap management to drive high velocity releases with high quality 

• Lead competitive analysis and be the subject leader for intelligence of the competitive offerings and marketspace. 

• Collaborate with cross-functional teams, including engineering, UI/UX, and go-to-market (GTM) to translate product strategy into detailed requirements, prioritizing features and functionalities.  

• Work with customers and partners, leveraging their feedback to refine products and influence positive outcomes. 

• Be adept at translating high level strategic vision into detailed execution. 

Success Criteria: 

• Strong background in Business Intelligence with strong understanding of Cloud Data Architecture, data visualization, business dashboards and BI tools like Power BI, Tableau, QuickSight 

• Experience in B2B Product Management 

• Experience and understanding of WFM and/or Conversational Intelligence is a huge plus 

• Strong analytical and problem-solving skills 

• Knowledge of contact center operations and workforce optimization is preferred 

• Experience with one or more of the following types of products or tools: 

• WFM, ACD, IVR and related technologies 

• Performance management and evaluation solutions 

• CRM, Customer Success and Support solutions 

• Database and Data Warehouse solutions 

• Business Intelligence platforms 

• Reporting technologies 

• 3+ years in Product Owner, Product Manager or Business Analyst role 

• Experience with Agile & Scrum techniques and methodologies 

• Experience working with B2B SaaS applications 

• Experience working with Business Insights or Analytics 

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.