Technical Product Manager

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

What's New at Tucows

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

We are seeking an experienced, collaborative and resourceful Technical Product Owner to lead team priorities, product strategy, specify service features and capabilities, and drive the timely delivery of new products. You’ll translate ideas into strategy and features, and follow product development from start to finish. Success in this role comes from our culture, diversity and dynamic distributed team, so we value people who are authentic, take ownership, and deliver together! We're looking for candidates from a range of backgrounds who know how to get things done. This role is a remote North American position.

Job Duties

• Act as the product owner for several software services and maintain visibility of the roadmap and its execution within the business unit
• Create and execute on product area vision, driving towards specific business goals through our customer experience
• Work with senior management to create product plans, solutions, roadmaps, and coordinate with cross-functional teams for delivery
• Craft comprehensive user stories, establish the objectives, strategies, and actions needed to solve our customer's problems
• Lead the end-to-end product development lifecycle from Discovery, Definition, Design, Development, Deployment and support post-deployment hand off to our operations teams
• Collect and analyze feedback from customers, partners and other teams to shape requirements, features and end product
• Ensure products and releases are launched correctly and on schedule
• Collaborate with different Engineering and Product teams across the organization to deliver value through internal tooling, education, and documentation
• Coordinate release cycle and manage cross-team dependencies
• Prioritizing our Customers above all by working directly with them as well as Product, Engineering and Customer Support teams to continually represent and improve the product
• Improve and expand your skills driven by a continuous desire to learn about new technologies and processes

Knowledge, Skills and Abilities

• An uncanny ability to take complex technical problems and distill them into coherent frameworks to foster support for technical resources
• Active listener who has a knack for knowing when to share and offer context proactively
• Passion for understanding customer needs and pairing with data and outstanding design to elegantly resolve problems.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
• Experience in product lifecycle management
• Experience with Agile software development methodologies and are comfortable describing related technical concepts and capabilities
• You care deeply about delivering on our brand promise and are excited to immerse yourself in our culture

Qualifications Required

• 5+ years of experience in product management in a technical environment/Software development organizations
• Deep understanding of Telecoms and/or Product Catalog, specifically when it comes to B2B platforms.
• Background in Computer Science, Business, IT, or related field
• Technical knowledge of event-driven architecture, microservices, and API-first platform development
• Self-starter, team player and results-oriented, able to work under minimal mentorship
• Background in software development and program management is preferred
• Organizational and leadership abilities
• Excellent communication skills
• Creative thinking skills and problem-solving aptitude 

The base salary range for this position is $106,470 to $118,300 USD for US residents OR $98,370 to $109,300 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.