The Technical Product Manager is responsible for supporting adoption of the organization’s technology-based products and services. This role works directly with customers to provide training, configuration, and business process guidance related to adoption of technology-based products and services. Also works closely with Product Marketing Management to ensure that technical benefits are understood and conveyed to the market place and provides feedback on product requirements. The Technical Product Manager also is resource for testing new software versions in client use cases. Finally, the Technical Product Manager works closely with customer facing resources such as Inside Sales, Outside Sales and Product Support to impart technical and application knowledge.
· Demonstrates technology-based products and services for customers and Sales.
· Understands customer business requirements and communicates how our products and services meet those requirements.
· Manages implementation and training of key customer stakeholders regarding our products and services.
· Translates customer use scenarios into requirements.
· Oversees and confirms testing of product/product enhancements.
· Provides remote support for customers and Sales related to technology-based products and services.
· Additional duties as assigned.
Preferred Qualifications· Bachelor’s Degree in Information Systems, Business Administration, Communication or related field
· 6+ years of previous technical product support experience; or equivalent combination of education and experience
· Occasional travel either locally, nationally, and/or internationally may be required.
· High degree of proficiency in MS Office Suite, Outlook & Internet applications.
· Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
· Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
· Solid understanding and application of mathematical concepts.
· Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
· Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
· Ability to work with and influence peers and management.
· Self-motivated with critical attention to detail, deadlines and reporting.
PHYSICAL ASPECTS/WORK ENVIRONMENT:
· Regularly required to stand; walk; sit; and talk, hear and see.
· Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions
Skills Required
- Bachelor's degree in Information Systems, Business Administration, Communication, or a related field
- 6+ years of technical product support experience or an equivalent combination of education and experience
- Proficiency in Microsoft Office Suite, Outlook, and internet applications
- Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills
- Strong verbal and written communication skills
- Understanding and application of mathematical concepts
- Ability to develop collaborative relationships with internal and external clients
- Ability to work autonomously and in a team within a fast-paced, deadline-oriented environment
- Ability to influence peers and management
- Self-motivated with strong attention to detail, deadlines, and reporting
What We Do
At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft. Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. We care deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company. Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities. This is strengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit.
