This is a fixed hybrid role on-site Tuesday, Wednesday, Thursday at HQ in Maple Plain MN.
The Technical Product Manager (TPM) – IT Infrastructure & Operations is responsible for defining, prioritizing, and delivering technology solutions that support the company’s core infrastructure and operational platforms. This role partners closely with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable product roadmaps, ensuring reliability, scalability, and operational excellence across infrastructure services.
The TPM owns the end‑to‑end product lifecycle, from intake and discovery through delivery and continuous improvement, while balancing technical requirements, business needs, and user experience. This role requires strong technical acumen, excellent stakeholder management skills, and the ability to drive alignment across cross‑functional teams in a fast‑paced environment.
What You'll Do
- Define and drive execution of infrastructure and IT operations programs aligned with business priorities
- Develop and maintain program roadmaps and delivery plans across IT domains
- Translate business goals into technical requirements, milestones, and deliverables
- Lead end-to-end program execution including planning, scheduling, and risk management
- Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
- Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
- Ensure operational readiness and change coordination within ITIL frameworks
- Track program health, milestones, risks, and KPIs
- Facilitate agile ceremonies and cross-functional planning
- Communicate clearly with technical and business stakeholders
- Drive continuous improvement and automation initiatives
What It Takes
- Bachelor’s degree in a technical field or equivalent experience
- 5+ years managing complex technical programs
- Experience working with Waterfall, Kanban, and Azure DevOps methodologies
- Experience in IT infrastructure or operations environments
- Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
- Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence
- Strong program management and execution skills
- Ability to manage cross-functional initiatives
- Understanding of enterprise IT infrastructure domains
- Experience in IT operations environments
- Strong written and verbal communication skills with technical and non-technical stakeholders
- Ability to balance technical, operational, and business priorities
- Proactive problem-solving and ownership mindset
- Able to create clarity in complex domains and build alignment without direct authority
Education and Experience:
Knowledge, Skills, and Abilities:
What Makes You Standout
- Experience with Active Directory / Entra ID
- Familiarity with Microsoft 365 (Exchange, Teams, SharePoint)
- Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF)
- Exposure to ERP/HRIS systems
- Knowledge of cloud environments and ITSM tools
- Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce
- Exposure to complex operational environments where technology, people and process all need to work together
What's In It For You?
- We offer a competitive salary and annual bonus opportunity
- In addition, we offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Skills Required
- Bachelor's degree in a technical field or equivalent experience
- 5+ years managing complex technical programs
- Experience working with Waterfall, Kanban, and Azure DevOps methodologies
- Experience in IT infrastructure or operations environments
- Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
- Experience working day-to-day with software engineers and designers in an agile environment
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
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