Technical Product Manager, Telephony Infrastructure

Reposted Yesterday
Palo Alto, CA
In-Office
Mid level
Artificial Intelligence • Healthtech
The Role
Manage global telephony infrastructure for AI agents, ensuring reliability and compliance with regulations, while integrating and monitoring vendor performance.
Summary Generated by Built In
About Us

Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health.

Why Join Our Team
  • Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.

  • Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.

  • Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.

  • World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.

For more information, visit www.HippocraticAI.com.

We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA unless explicitly noted otherwise in the job description.

Overview

We are hiring a TPM to manage Hippocratic AI’s global telephony infrastructure, ensuring our AI agents can reliably reach patients, providers, and healthcare systems across a wide variety of geographies. This is a cross-functional role requiring infrastructure-level technical savvy and regulatory awareness.

Responsibilities
  • Lead roadmap and delivery for global outbound telephony systems.

  • Maintain reliability, reputation, and deliverability of our call infrastructure.

  • Integrate and manage vendors (e.g., Twilio, Telnyx, Five9) and monitor performance.

  • Build internal tools for campaign tracking, call QA, and global reporting.

  • Ensure compliance with US and international telephony regulations and reputation frameworks.

Qualifications
  • 4+ years in technical product or engineering management, preferably in telephony or communications platforms.

  • Hands-on experience with global telephony providers (e.g., Twilio, Talkdesk, Incontact, Five9, Avaya).

  • Understanding of STIR/SHAKEN, call reputation management, number pooling, and deliverability.

  • Experience managing vendors and ensuring scalable quality.

***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything

Top Skills

Five9
Stir/Shaken
Telephony Systems
Telnyx
Twilio
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The Company
HQ: Palo Alto, California
97 Employees
Year Founded: 2023

What We Do

Hippocratic AI’s mission is to develop the first safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health.
The company was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Microsoft, Meta and NVIDIA. Hippocratic AI has received a total of $137 million in funding and is backed by leading investors, including General Catalyst, Andreessen Horowitz, Premji Invest, SV Angel, NVentures (Nvidia Venture Capital), and Greycroft. For more information on Hippocratic AI: www.HippocraticAI.com.

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