The Role
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
We believe that structural change requires working at all levels, not only by improving service experiences and program outcomes but by fostering agency adaptability. By building modern cloud-based platforms and infrastructure, we help government agencies migrate off legacy systems so that they are better able to adapt to changing needs over time. We’re looking for a Technical Product Manager to help our government clients undergo a digital transformation so that they can be more responsive and adaptive to changing priorities and user needs.
As a product manager for platforms and infrastructure, you’ll be responsible for the foundational components that other government teams use to build digital products and services. You’ll focus on both the developers using your product and on the end users they serve. Combining your technical fluency and product management skills, you'll help government clients deliver on their goals of modernizing legacy systems and migrating critical functions and data to the cloud. You will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people.
What you'll do
- Define the vision, strategy, roadmap, and measures of success for platform and infrastructure products, including data infrastructure, data pipelines, and API ecosystems
- Influence our government clients and shape their overall strategy to modernize mainframe systems and unlock the value of cloud infrastructure and API-first approaches
- Work with designers, product managers, project managers, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
- Engage with developer teams to understand user needs and pain points; work closely with designers and engineers on your team to iterate and improve upon the developer experience
- Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics
- Work with technical leads to ensure performance, scalability, and reliability of technical products, platforms, and patterns
- Work with cross-disciplinary teams to build solutions that are optimized for security and privacy
- Design systematic and scalable approaches that enable customers to migrate to the cloud and modernize
- Based on customer and stakeholder needs, develop, roll out, and support modern DevSecOps methods, tools, and capabilities for developers and end-users
- Identify, prioritize, and deliver new product assets, working backward from customer needs. Product assets may include but are not limited to: market messaging, customer engagement tools, reference architectures and implementations, maturity models, a product knowledge base, service-integration solutions, and new platform services
- Understand, research, and follow technical trends in the industry and in general. Assess emerging products and companies to measure their potential value or threat to the cloud development platform we are building, and make recommendations on which new technologies to invest in or leverage
- Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
- Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
- Measure progress toward business goals or user needs and translate data insights into action
- Review technical specifications, architecture, and networking plans, and act as the Product SME in security, scalability, and infrastructure design discussions
- Ensure requirements and user stories are fully understood and that implementation plans match expectations
- Serve as a product spokesperson and subject matter expert to the technical/developer community
Required skills
- At least 3 years of experience developing products that are designed for a technical customer and have scaled to solve enterprise-level problems, such as cloud developer platform products or API products
- Experience and knowledge of cloud technologies (AWS highly desirable)
- Comfortable articulating the big picture and mapping and communicating the technical details of a system to stakeholders, customers, and partners
- Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
- Ability to influence decision-making at all levels within an organization, using a variety of skills and tools
- Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
- Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
- Ability to identify market trends and shifts that will affect product direction, and update plans based on future expectations
- Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
- Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic and structured communicator
- An adaptive, empathetic, collaborative, and positive mindset
Other requirements
All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended paid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
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Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
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The Company
What We Do
Nava is a public benefit corporation working to radically improve how government serves people. Formed as a team of designers and engineers in the effort to fix HealthCare.gov in 2013, Nava now works with Medicare and the Department of Veterans Affairs. With a strong research practice and a depth of experience scaling digital services, Nava helps more than sixty million people access critical government services.
We’re thinkers and designers of civic technology. We work holistically across engineering, research, design, and operations to proactively envision the services of a better future. We build with empathy and inclusion, and as we come from many backgrounds and countries ourselves, we seek and value different perspectives. We’d love for you to come join us.
