Technical Product Manager, Leo FM

Job Title: Technical Product Manager, Leo FM

Location: Hybrid: At least 3 days/week in the Philadelphia, PA, office

Travel Required: Less than 15%

About the job: We are currently seeking an experienced technical leader to manage the strategy and implementation of our third-party enterprise applications. As the Technical Product Manager, you will partner with business leaders and software vendors to design, deliver, and maintain integrated enterprise applications supporting our national facility maintenance operations.

Leo FM offers a comprehensive range of inside and outside maintenance support to businesses in industries such as retail, logistics, and financial services. We use a hybrid service model of self-performing capabilities and a network of specialized service partners to provide premium hospitality to our customers, ensuring that their places are ready, safe, and beautiful.

Responsibilities

· Lead the product roadmap including strategy, configuration, and systems-integration for 3rd-Party enterprise applications such as work order management, CRM, ERP, and workflow, while translating business needs into specific software requirements.

· Drive innovation and digital transformation by incorporating tools that are cloud-first, mobile-first, and AI-enabled.

· Champion an application architecture that enables real-time data flow using APIs, workflows, and cloud-based integration tools.

· Lead product-selection projects with business and technology stakeholders from the requirements-gathering phase all the way through implementation.

· Partner closely with business leaders who own the processes supported and automated by enterprise applications.

· Manage rollout and implementation of software solutions, define and track OKRs for adoption, uptime, and cost-to-serve improvements.

· Partner closely with other Leo FM engineers to customize and integrate solutions within the strategic tech stack.

· Serve as the primary technical point-of-contact with software vendors to understand the product capabilities, communicate with engineering teams, and facilitate quality assurance and change management for application updates.

· Ensure due diligence for solutions including cyber-security, resiliency, scalability, disaster recovery, and compliance.

· Support the development of other Leo FM team members through open information-sharing and flowing to the work in a fast-paced environment.

What sets you apart:

· 5-7 years of working in technology with 2+ years technical project management of enterprise applications

· Proven experience in implementing or configuring work-order management systems, field-service delivery systems, CRM, and/or ERP solutions

· Hands-on leadership style with strong technology skills that allow direct contribution to technology solutions

· Curiosity to continuously-learn how the business operates to be a true strategic partner to other staff members

· Strong team player who demonstrates a team-first mindset acknowledging the contributions of others, is self-motivated to deliver beyond expectations, and maintains awareness of personal and team dynamics.

· Experience with facilities services, B2B services, and multi-location operations is preferred but not required.

Leo FM Values

At Leo FM, we believe in a people-first approach to hiring. We know that our employees are our most valuable asset, and we want to create a white glove experience for everyone who works with us, from candidates to full-time employees.

Advisors. We are problem-solvers and thought leaders, dedicated to delivering effective solutions. We bring innovation, creativity, and responsiveness to all our endeavors.

People. We attract and develop the best to consistently deliver excellence. We aim to be world-class in everything we undertake.

CI Mindset. Continuous Improvement is our guiding principle. We challenge the status quo and consistently push ourselves to enhance our performance.

Accountable. We are committed to accountability, integrity, discipline, and transparency.