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Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
As the Identity Product Manager, you'll own the strategy and execution of identity verification and onboarding, collaborating with cross-functional teams and leveraging AI to enhance user experience and security.
Summary Generated by Built In
About Us
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by the global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!
We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.
About the Role
As our Identity Product Manager, you will own the core Identity and Customer Verification experience, which is foundational to accessing our entire product portfolio. This role spans the critical surfaces of sign-in, sign-up, KYC/onboarding, account recovery, and the profile/settings experience. As a product leader, you will drive the strategy for secure, effortless customer identification and verification, balancing world-class operational rigor with a deep focus on security, user experience, and measurable business impact across a complex, global ecosystem.
Responsibilities
- Product Strategy & Ownership: Own the product vision, strategy, and roadmap from conception to launch for core identity capabilities (onboarding, verification, authentication).
- Data Architecture & Schema Design: Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems.
- Cross-Functional Leadership: Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross-functional teams to align and drive a cohesive strategy.
- Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company-wide business impact.
- AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI-driven service experiences, exploring AI-forward approaches like behavioral signals and LLM-aided identity decisioning.
- Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executive leadership.
Requirements
- Around 8 years of experience in Product Management.
- Domain Expertise (Required): Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI-forward or ML-enabled products in identity, risk, or customer service is a plus.
- Technical Acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems.
- Strategic Leadership: Proven ability to evangelize and own product vision and strategy with significant executive-level visibility and align complex cross-functional teams (including Fraud, Compliance, and Operations).
- Analytical Rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision-making through data.
- Communication & Drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Top Skills
Api Design
Artificial Intelligence
Blockchain
Data Modeling
Database Schema
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
