Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Lead design and scaling of a unified fraud and risk platform. Own roadmap, fraud metrics, SQL-based analysis, A/B testing, real-time detection models, and cross-functional delivery to balance customer experience and risk mitigation.
Summary Generated by Built In
About Us
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by the global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!
We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.
About the Role
We are seeking a highly hands-on and technical Product Manager for our Fraud team to lead the building, unification, and aggressive scaling of our next-generation risk platform. This role requires a unique blend of deep technical depth, platform-level strategic thinking, and a resourceful, bias-for-action mindset to drive fraud prevention initiatives that uphold our customer obsession while enabling business growth. You will be a doer, not just a delegator, working closely with engineering to build sophisticated systems while owning critical business metrics. This is a role for a builder who thrives on extreme ownership in a high-growth, ambiguous environment.
Responsibilities
- Define & Execute Risk & Fraud Product Strategy – Work with Risk leadership to develop and own the Risk Product roadmap, focusing on unifying disparate fraud domains into a single, scalable platform for detection, prevention, and other risk management capabilities. This requires a platform-first, reusable component mindset.
- Hands-On Data Analysis & Experimentation – Own fraud metrics and have a hands-on relationship with the data. You must be able to navigate complex dashboards, run simple to medium-complexity SQL queries to validate initial hypotheses, and work with Risk Data Analysts and Data Scientists. You will be responsible for designing, setting up, and interpreting non-trivial A/B tests to ensure statistically valid and impactful outcomes.
- Fraud Detection & Prevention –. Partner directly with engineering teams to design, build, and deploy advanced real-time fraud detection models, identity verification, and transaction monitoring systems.
- Cross-Functional Collaboration – Work closely with Data Scientists, Risk Analysts, engineers, and other internal stakeholders to develop scalable solutions.
- Optimize Customer Experience – Balance optimum customer experiences with effective risk mitigation strategies.
- Stakeholder Management – Communicate Risk, Product strategies, and impact to executive leadership, legal teams, and external partners.
Requirements
- 5+ years of experience in product management, with a focus on risk, fraud, payments, or trust & safety, ideally in a fast-paced startup or growth environment where you were a primary builder.
- Proven technical fluency & resourcefulness – ability to work with engineering teams on API-based fraud prevention solutions, demonstrated ability to run simple SQL queries, and a clear understanding of data pipelines and system resilience (e.g., timeouts, service dependencies).
- Deep understanding of fraud prevention techniques (e.g., device fingerprinting, behavioral analytics, transaction monitoring) or a track record of rapidly acquiring deep domain knowledge in a new technical area.
- Experience working with machine learning models and the ability to analyze fraud metrics, trends, and risk signals to drive product improvements.
- Experience working with fraud & risk tools (e.g., Riskified, Sardine, etc).
- Strong ownership and a bias towards action; we need a builder willing to take on significant individual contributor work.
- Strong stakeholder management and communication skills, especially with legal, compliance, and exec teams.
- Passion for fintech and digital finance innovation.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Base
- SF/NYC: $152,000 - $193,000
- Miami: $123,000 - $160,000
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Skills Required
- 5+ years product management experience focused on risk, fraud, payments, or trust & safety
- Technical fluency with API-based fraud prevention solutions and understanding of data pipelines and system resilience
- Ability to run simple to medium-complexity SQL queries and conduct hands-on data analysis
- Deep understanding of fraud prevention techniques (device fingerprinting, behavioral analytics, transaction monitoring) or rapid domain learning ability
- Experience working with machine learning models and analyzing fraud metrics and risk signals
- Experience with fraud & risk tools (e.g., Riskified, Sardine)
- Strong ownership and bias toward action, capable of individual contributor work
- Strong stakeholder management and communication skills, including interactions with legal, compliance, and executives
- Passion for fintech and digital finance innovation
- Advanced degree in Computer Science, Engineering, Data Science, or related technical field (or equivalent competencies)
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
