About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.
Position Summary
MasterControl is seeking a highly experienced Principal Technical Product Manager to lead our internal developer experience (DevEx) and tooling strategy. This role is critical in enhancing the productivity, satisfaction, and effectiveness of our engineering teams by driving improvements across developer platforms, CI/CD pipelines, internal tooling, observability, and automation.
You will act as the voice of the developer, ensuring that our internal systems, workflows, and tooling are intuitive, efficient, and scalable. Your success will directly impact engineering velocity and our ability to ship high-quality enterprise SaaS products to regulated industries.
Key Responsibilities
- Define and drive the roadmap for internal developer tooling, CI/CD infrastructure, test automation, and platform observability.
- Collaborate with engineering leadership, platform teams, DevOps, and security to identify friction points in the developer journey and prioritize solutions.
- Lead product discovery, including interviews, data analysis, and experimentation, to understand and validate developer needs.
- Deliver solutions that improve the speed, safety, and consistency of product development workflows across all engineering teams.
- Develop product specifications, success metrics, and internal documentation to support cross-functional alignment and adoption.
- Evangelize DevEx initiatives within the organization and champion a culture of developer empathy and continuous improvement.
- Define KPIs to track developer productivity, tool adoption, and internal customer satisfaction; continuously iterate based on feedback and telemetry.
- Work with compliance and security teams to ensure tooling aligns with the requirements of our highly regulated customers.
Required Qualifications
- 8+ years of product management experience, with at least 5 years focused on developer platforms, internal tooling, or infrastructure in enterprise SaaS environments.
- Deep understanding of software development workflows, CI/CD systems, and developer pain points in complex engineering organizations.
- Proven track record of delivering technical products that serve internal engineering teams at scale.
- Strong technical acumen; ability to engage in architectural discussions and understand tradeoffs in infrastructure and tooling design.
- Excellent communication, stakeholder management, and leadership skills.
- Experience defining and tracking KPIs for internal platforms and services.
- Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
Preferred Qualifications
- Experience with modern DevOps stacks (e.g., GitHub Actions, ArgoCD, Jenkins, Kubernetes, Terraform, Datadog, ELK, etc.).
- Familiarity with regulated software environments (e.g., FDA, ISO, GxP).
- Experience building or scaling internal developer portals, developer documentation systems, or platform-as-a-product models.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Primarily sedentary work with frequent use of computer, keyboard, and mouse.
- Occasional lifting or moving of computer equipment or other objects up to 25 pounds may be required.
- Standard office environment with potential for remote work.
The Technical Product Manager plays a critical role in driving the development and success of the organization's technical products. If you possess the qualifications and experience in technical product management and are passionate about creating exceptional technical products that meet market needs, we encourage you to apply for this exciting opportunity.
The US base salary range for this full-time position is $200,000-$270,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status.
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What We Do
In short, we help bring life-changing innovations to more people, sooner. How we do it is a longer story.
It starts with our cloud-based Product Lifecycle Excellence platform. More than 1000 of the world’s most innovative and highly regulated companies use it to improve quality and stay in compliance at every step of their product journey – from concept to commercialization.
We have more than 500 employees who come to work every single day with a singular focus: to help our customers improve quality. We do it in many ways. And we can do it for you.
We’ll help you build quality into your product design processes. You’ll get a streamlined system to track clinical trials, organize the data, and submit results for approval by regulatory agencies around the world.
You can digitize, automate and accelerate quality processes to build a culture of quality throughout your organization. Increase visibility and ensure compliance throughout your supply chain. And help your manufacturing teams eliminate the tradeoffs between line performance and product quality.
Once your product is out in the market we give you the ability to manage in-market complaints and close the quality loop.
In other words, we help you make quality a priority throughout your company. And that’s important. Because when you’re trying to impact people’s lives, quality changes everything.
