This role is not about writing tickets. It’s about owning outcomes, shaping technical strategy, and delivering intelligent, scalable systems that meaningfully improve how customers experience our platform. Technical issues directly impact product adoption and erode the trust our customers place in us. In this role, you will define and drive initiatives that improve performance, reliability, and security posture across our Practice Management System Dentrix.
Why This Role Matters
- Improve real dental care outcomes through a more stable and performant platform
- Join a culture built on ownership, speed, and customer obsession
- Partner with highly skilled teams across product, engineering, and design
What You’ll Do:
Technical Strategy & Vision
- Define and maintain a Technical Health strategy for Dentrix, aligned to long-term platform stability and modern security standards
- Establish clear principles and guardrails for managing technical risk and system reliability
- Own the technical health roadmap, prioritizing initiatives that improve performance, reduce disruption, and enhance customer trust
- Balance short-term reliability needs with long-term platform scalability
- Drive improvements in performance, uptime, and system resilience across core platform capabilities
- Identify, prioritize, and mitigate technical risks and systemic debt
- Partner closely with engineering teams to leverage existing capabilities and develop new tools that address performance and reliability challenges
- Align stakeholders across engineering, product, and business functions around a shared technical vision
- Define and track success metrics tied to technical debt reduction, system performance, and security posture
- Use data to measure impact and guide prioritization decisions
- Translate complex technical systems into clear, actionable product direction
- Own the product lifecycle end-to-end – from discovery through delivery and continuous optimization
- Drive measurable outcomes across reliability, speed, and customer experience
What Success Looks Like:
- Engineering teams are unblocked and executing with clarity and confidence
- System performance, reliability, and security posture measurably improve over time
- Technical decisions are clearly tied to business and customer impact
- AI-enabled capabilities improve internal productivity and platform intelligence
What You Bring:
- Bachelor’s Degree in a related field preferred
- 4+ years of Technical Product Management experience in on-premise or SaaS environments
- Understanding of system architecture, APIs, and platform engineering concepts
- Experience defining and executing technical health or reliability roadmaps
- Proven ability to work cross-functionally and align stakeholders on complex technical initiatives
- Excellent analytical skills with a focus on process, measurement, and outcomes
- Ability to translate technical complexity into clear executive-level insights
- Excellent communication and influence skills across engineering and leadership teams
- Bias toward ownership, accountability, and outcomes over output
- Ability to bring structure to ambiguity and drive clarity in complex environments
The posted range for this position is $100,000 - $125,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry, with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
Henry Schein One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Henry Schein One and has not been reviewed or approved by Henry Schein One.
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Leave & Time Off Breadth — Unlimited PTO and paid holidays indicate broad time‑off flexibility that supports work‑life balance. Volunteering days and a birthday day off in some regions extend the time‑off options.
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Healthcare Strength — Medical, dental, vision, mental‑health support, and HSA/FSA options reflect comprehensive coverage. Eye care vouchers and other add‑ons further extend the offering in some regions.
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Retirement Support — A company retirement plan with employer match is positioned as a standout element of the package. This strengthens long‑term financial support within total rewards.
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What We Do
Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently. Headquartered in American Fork, Utah, Henry Schein One combines market-leading brands, such as Dentrix®, Dentrix Ascend®, Lighthouse360®, and TechCentral™, as well as Henry Schein's international dental practice management systems, including Software of Excellence®, Logiciel Julie, InfoMed®, Exan®, and Labnet™, with the dental businesses of Internet Brands, including web-based solutions such as Demandforce®, Sesame Communications®, Officite®, and DentalPlans.com® and more. Henry Schein One integrated 13 companies, 40+ software brands and employs approximately 1,500 people. Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
