McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.
Chicago, IL, USA

Technical Product Manager, Back Office Profitability

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
What you'll be doing:
The Product Engineering Manager is responsible for defining and executing the technical vision, leveraging deep product and technical expertise. You will understand and provide input on technical decisions, working closely with internal product teams such as Sesame, Digital, and Payments, as well as external vendor teams. As a Product Engineering Manager, you will articulate, vet, and prioritize features to improve the quality and scale of your product. We are looking for an experienced Product Engineer to own their portion of the product roadmap of the Back Office Profitability application, with focus on performance, stability, and scalability specific to Cash Control Management. The Product Engineering Manager will get the opportunity to balance your business mindset with your technical background to drive feature development which is aligned with business objectives and KPIs. The Back Office Profitability solution is comprised of multiple integrated products and development vendors, so coordination of dependencies, priorities, and capacity planning are key to success. In this role, you will partner with business product owners, operations, technology, and vendor teams to drive the sustainability and longevity of the application while influencing internal and vendor product roadmaps. You will also support the US market with deployment activities and serve as a key participant in cross-functional forums to ensure alignment with global solutions and implement scalable solutions.
Key Responsibilities:

  • Primary technology owner of the Cash Control Management within the Back Office Profitability solution.
  • Partner with internal and external collaborators to drive holistic product level feature roadmap. Responsible for assisting with driving definition of the rolling 12-month roadmap and more detailed quarterly roadmap to align and deliver business objectives.
  • Maintain organized oversight of specific product delivery schedules to ensure proper balance of features, timing, and integration with other functions, and communicate in coordination with other product teams.
  • Assist in leading vendor development to deliver enhancements needed to support enhancements and new Point of Sale, Digital and Payments integrated features (includes backlog grooming, requirement gathering, scope planning, testing coordination, etc).
  • Manage Back Office Profitability intake requests and conduct cross-product enhancement sessions to ensure shared understanding of priorities for the features are captured in stories and prioritized into the appropriate product backlogs.
  • Manage internal and partner relationships to lead to successful, collaborative outcomes.
  • Ensure cross product technical approaches are aligned with standard methodologies, including but not limited to defined data between integrated applications and implementation sequence and approach.


  • Strong technical background in Computer Science, Engineering, or a related technology field.
  • 3+ years of product/project management experience in a global, enterprise technology function
  • 3+ years of Agile Product Management experience, preferably with customer-facing products, demonstrating agile development teams.
  • Experience leading cross-functional teams to achieve organization goals.
  • Experience supervising vendor development and implementation activities.
  • Experience with project management of software deployment activities.
  • Retail or Hospitality technology experience; in-store and/or Back Office technology experience a plus.
  • Must be passionate about technology and outspoken about the best ways to engineer products that customers love to use.
  • Strong quantitative analysis skills: proven ability to work with and influence engineering team.
  • Experience translating diverse customer and business needs into a product feature backlog.
  • Experience creating a product roadmap comprised of both business features and technical needs to support scalability, quality, maintainability.
  • Superior interpersonal, written, and verbal communication skills.
  • Experience leading multiple complex initiatives, cross-functional projects in parallel.
  • Ability to maintain composure and adapt with change; strong desire for continuous learning; embraces a growth mindset.
  • Curious, task-oriented, and a self-starter with a proven track record of "getting things done."

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation + Time Off
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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