Technical Product Manager, Back Office Profitability

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
What you'll be doing:
The Product Engineering Manager is responsible for defining and executing the technical vision, leveraging deep product and technical expertise. You will understand and provide input on technical decisions, working closely with internal product teams such as Sesame, Digital, and Payments, as well as external vendor teams. As a Product Engineering Manager, you will articulate, vet, and prioritize features to improve the quality and scale of your product. We are looking for an experienced Product Engineer to own their portion of the product roadmap of the Back Office Profitability application, with focus on performance, stability, and scalability specific to Cash Control Management. The Product Engineering Manager will get the opportunity to balance your business mindset with your technical background to drive feature development which is aligned with business objectives and KPIs. The Back Office Profitability solution is comprised of multiple integrated products and development vendors, so coordination of dependencies, priorities, and capacity planning are key to success. In this role, you will partner with business product owners, operations, technology, and vendor teams to drive the sustainability and longevity of the application while influencing internal and vendor product roadmaps. You will also support the US market with deployment activities and serve as a key participant in cross-functional forums to ensure alignment with global solutions and implement scalable solutions.
Key Responsibilities:

• Primary technology owner of the Cash Control Management within the Back Office Profitability solution.
• Partner with internal and external collaborators to drive holistic product level feature roadmap. Responsible for assisting with driving definition of the rolling 12-month roadmap and more detailed quarterly roadmap to align and deliver business objectives.
• Maintain organized oversight of specific product delivery schedules to ensure proper balance of features, timing, and integration with other functions, and communicate in coordination with other product teams.
• Assist in leading vendor development to deliver enhancements needed to support enhancements and new Point of Sale, Digital and Payments integrated features (includes backlog grooming, requirement gathering, scope planning, testing coordination, etc).
• Manage Back Office Profitability intake requests and conduct cross-product enhancement sessions to ensure shared understanding of priorities for the features are captured in stories and prioritized into the appropriate product backlogs.
• Manage internal and partner relationships to lead to successful, collaborative outcomes.
• Ensure cross product technical approaches are aligned with standard methodologies, including but not limited to defined data between integrated applications and implementation sequence and approach.

Qualifications:

• Strong technical background in Computer Science, Engineering, or a related technology field.
• 3+ years of product/project management experience in a global, enterprise technology function
• 3+ years of Agile Product Management experience, preferably with customer-facing products, demonstrating agile development teams.
• Experience leading cross-functional teams to achieve organization goals.
• Experience supervising vendor development and implementation activities.
• Experience with project management of software deployment activities.
• Retail or Hospitality technology experience; in-store and/or Back Office technology experience a plus.
• Must be passionate about technology and outspoken about the best ways to engineer products that customers love to use.
• Strong quantitative analysis skills: proven ability to work with and influence engineering team.
• Experience translating diverse customer and business needs into a product feature backlog.
• Experience creating a product roadmap comprised of both business features and technical needs to support scalability, quality, maintainability.
• Superior interpersonal, written, and verbal communication skills.
• Experience leading multiple complex initiatives, cross-functional projects in parallel.
• Ability to maintain composure and adapt with change; strong desire for continuous learning; embraces a growth mindset.
• Curious, task-oriented, and a self-starter with a proven track record of "getting things done."

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.