Technical Product Implementation Specialist

Job Description
Job Title: Technical Product Implementation Specialist
Location: Bangalore, India
Work Model: Hybrid
Work Timings: 1:30pm - 9:30pm IST
Entity Management Implementation and Data Conversion Specialist
We are seeking a customer focused and technically capable Implementation and Data Conversion Specialist to support the delivery of CSC's Entity Management platform. This role is responsible for executing software implementations, data migrations, and system configurations while providing Tier 2 technical support for existing clients.
The position requires a flexible professional who can operate as either a Project Manager or Data Analyst depending on project size and complexity. Approximately two thirds of the role will be dedicated to implementation project work, while one third may be focused on Tier 2 technical support. This resource will provide primary coverage for APAC time zones.
The initial working hours for this role are 1:30pm - 9:30pm IST. Once fully trained and able to work independently these working hours will be changed to more closely align with APAC business hours (i.e., mornings through afternoons IST).
Key Responsibilities
Software Implementation and Project Delivery

• Lead or actively support Entity Management implementation projects, including system configuration, data conversion, and client coordination.
• Act as project lead or workstream owner on implementation projects, managing timelines, deliverables, risks, and stakeholder communications.
• Facilitate project kickoff meetings, requirements discussions, proof of concept reviews, and user acceptance testing coordination in alignment with the established implementation methodology.
• Monitor project milestones, dependencies, and risks, and proactively escalate issues that may impact scope, timeline, or data quality.
• Collaborate with internal teams including Data Conversion, Training, Support and Product to ensure successful project execution and client readiness.

Data Conversion and Analysis

• Review and analyze client provided data to assess completeness, structure, and quality prior to migration.
• Support data mapping, transformation, and validation activities to ensure accurate migration into the CSC Entity Management platform.
• Partner with clients to resolve data issues, clarify requirements, and validate migrated data during proof of concept and post migration user acceptance testing.
• Review migration validation outputs and support remediation activities to maintain high standards of data integrity.

Tier 2 Support and Client Enablement

• Provide Tier 2 support for Entity Management clients, investigating complex issues related to configuration, data, and system behavior.
• Serve as an escalation point for customer issues, maintaining ownership through resolution and ensuring a positive client experience.
• Communicate technical concepts and solutions clearly to users with varying levels of technical expertise.
• Contribute to internal knowledge sharing by documenting solutions, common issues, and best practices.

Service Excellence and Collaboration

• Demonstrate a strong customer service mindset by proactively identifying risks, needs, and opportunities to improve client outcomes.
• Communicate clearly and professionally across written, verbal, and virtual channels while representing organizational standards.
• Collaborate effectively with global teams, with a focus on supporting clients and stakeholders in APAC time zones.
• Manage multiple priorities across concurrent projects and support responsibilities while maintaining attention to detail and quality.

What technical skills, experience, and qualifications do you need?

• Strong technical aptitude with the ability to learn and configure enterprise software platforms.
• Experience in software implementation, data migration, project coordination, or systems analysis.
• Ability to operate effectively in both project management and hands on data analysis roles.
• Excellent communication and interpersonal skills with the ability to engage confidently with clients and internal stakeholders.
• High degree of initiative, accountability, and comfort working in dynamic and evolving environments.
• Proven ability to manage competing priorities and meet deadlines across multiple workstreams.

What We Value

• Service oriented mindset with a focus on client success.
• Proactive approach to problem solving and risk management.
• Adaptability and flexibility across roles, projects, and priorities.
• Collaborative working style that supports shared outcomes.
• Integrity and transparency in all client and internal interactions.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.