Systems Engineer

Job Description
Designation: System Engineer
Shift Time: 11:00Am - 8:00PM IST
Location: Bangalore, Mumbai & Chennai
Work Mode: Hybrid
Introduction to the role:
The Systems Engineer is a Tier 2 application support role responsible for the day-to-day operational support, stability, and performance of applications supporting the Global Financial Solutions (GFS) business unit. This role handles complex incidents escalated from Tier 1, performs in-depth troubleshooting, and works closely with Senior Systems Engineers to resolve issues, support releases, and improve application reliability.
The Systems Engineer operates with growing independence, develops strong application and business knowledge, and plays a key role in maintaining service quality in a regulated financial services environment.
Some of the things you'll be doing

• Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
• Perform technical troubleshooting across application, integration, and infrastructure layers
• Apply documented workarounds and known fixes
• Ensure incidents are accurately documented, updated, and resolved in line with SLAs
• Participate in major incident response, supporting diagnosis and recovery activities
• Assist with root cause analysis by gathering logs, metrics, and technical evidence
• Monitor application health, performance, and availability using enterprise monitoring tools.
• Investigate alerts and performance degradations and take corrective action where appropriate
• Support application releases, patches, and configuration changes, including validation and post-deployment monitoring
• Review and assess changes for risk and operational readiness
• Work closely with GFS business users to understand issues and provide timely updates
• Partner with Senior Systems Engineers, developers, and infrastructure teams to resolve incidents and implement fixes
• Provide clear, concise communication to both technical and non-technical stakeholders
• Create and maintain technical documentation, runbooks, and support procedures
• Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
• Build deeper expertise in supported applications, integrations, and business processes
• Identify opportunities to improve monitoring, alerting, and operational procedures
• Progressively take on more complex issues and responsibilities under senior guidance

What Technical Skills, Experience, and qualifications do you need:

• Experience supporting enterprise applications in a production environment
• Working knowledge of:
  • Application architectures and integrations
  • Databases (SQL querying and basic analysis)
  • Windows operating systems
  • Logging, monitoring, and alerting tools
• Ability to troubleshoot issues methodically and escalate with clear technical context
• Typically 3-5 years of experience in application support
• Demonstrated experience operating in a Tier 2 support function
• Experience supporting systems in a financial services or regulated environment is preferred
• Strong analytical and problem-solving skills
• Calm, methodical approach when working under pressure
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and incidents concurrently
• Proven experience in a Tier 2 or Tier 3 support function
• Experience supporting systems in a financial services or regulated environment is strongly preferred
• Strong analytical and problem-solving skills
• Bachelor's degree in computer science, Information Systems, or a related field, or equivalent experience
• ITIL Foundation or higher
• Relevant technical certifications (cloud, database, OS, or application platforms) are a plus

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.