Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As a WOTC Client Support Specialist, you'll be instrumental in helping our clients maximize their Work Opportunity Tax Credit opportunities. This role blends data management, technical support, compliance oversight, and client education to ensure a seamless WOTC process.
What you’ll do
Process Client WOTC: Guide clients through the entire WOTC lifecycle, from initial screening to final credit certification, ensuring a smooth and efficient process.
Review and Upload Data: Accurately review client forms and data in a timely manner, then securely upload them to realize potential tax credits.
Resolve Technical Issues: Provide support for technical problems such as client login difficulties, reporting errors, and file load issues.
Investigate and Solve Problems: Proactively gather information to thoroughly investigate and resolve client inquiries or issues.
Ensure WOTC Compliance: Conduct regular account reviews to ensure continuous adherence to IRS regulations and WOTC program guidelines.
Conduct External Training: Deliver WOTC training and educational sessions for client account contacts to enhance their understanding.
Collaborate on Challenges: Work with internal teams to identify and resolve any challenges that could impact clients' potential tax credits.
Support System Testing: Assist with testing new features and enhancements as they are integrated into the WOTC systems.
Manage Special Projects: Undertake special projects driven by program renewals, regulation changes, or evolving business needs.
What experience you need
Bachelor’s degree or an equivalent combination of education and related professional experience
Minimum proficiency in Google Workspace/ Microsoft Office
Minimum of 1 - 2 years of customer service preferred but not required
Bilingual in Spanish preferred but not required
What could set you apart
Ability to use Salesforce
Time management skills
Strong verbal and written communication skills
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-TX-HoustonUSA-St. Louis-Rider TrailFunction:
Function - Fulfillment / OperationsSchedule:
Full timeSimilar Jobs
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
