We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
Position Summary
The Technical Preparation Engineer is responsible for assisting with diagnostic and product support activities related to heavy-duty vehicle systems and repair operations. This role supports dealers, fleet customers, and aftermarket teams by helping resolve technical concerns, ensuring compliance with warranty procedures, and maintaining accurate case documentation. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and experience with heavy truck diagnostics and electronics.
Key Responsibilities
- Investigate, document, and provide recommendations for technical and product support issues impacting:
- Vehicle diagnostics
- Product quality
- Service literature
- Tooling and equipment
- Electronic communication systems
- Related operational support functions
- Record and maintain case activity within the case management system to support tracking, reporting, and resolution follow-up.
- Provide guidance to dealers, fleet representatives, and aftermarket personnel regarding warranty policies, repair procedures, and service requirements.
- Support timely resolution of technical concerns while ensuring repairs are completed according to established warranty and service guidelines.
- Collaborate with internal departments and cross-functional teams to improve service quality and customer support effectiveness.
- Perform additional duties and assignments as directed by management.
Core Competencies
Communication - Demonstrates strong verbal and written communication skills, actively listens, conveys information clearly, and seeks constructive feedback professionally.
Team Collaboration - Works effectively across departments, promotes cooperation, and contributes to achieving shared objectives and operational goals.
Attention to Detail - Ensures accuracy and completeness of information, documentation, and technical data before distribution or escalation.
Problem Solving & Decision Making - Applies logical and methodical approaches to troubleshooting issues and making sound decisions in challenging situations.
Analytical Thinking - Interprets technical information, identifies trends or patterns, and develops practical recommendations for corrective action.
Reliability & Accountability - Consistently delivers quality work on schedule while maintaining a high level of professionalism and follow-through.
Adaptability - Responds effectively to changing priorities, new assignments, and evolving business needs.
Continuous Improvement Mindset - Supports ongoing efforts to enhance operational processes, service quality, and overall performance.
Qualifications & Experience
- Minimum of 3 years of experience in heavy-duty truck diagnostics and repair preferred
- Experience with heavy truck electrical systems, engine diagnostics, and electronic troubleshooting strongly preferred
- Prior customer service or technical support experience required
- Bilingual capabilities in French and/or Spanish are considered an asset
- Current or recent Master Technician certification is beneficial
- ASE Master Truck Technician certification is a plus
Salary Range: $80,000-$85,000
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
Skills Required
- Minimum of 3 years of experience in heavy-duty truck diagnostics and repair
- Experience with heavy truck electrical systems
- Prior customer service or technical support experience
- Bilingual capabilities in French and/or Spanish
- Current or recent Master Technician certification
- ASE Master Truck Technician certification
What We Do
ALTEN Technology USA is an engineering consulting company that provides innovative solutions for engineering, IT, and product development projects across the product life cycle. For decades, ALTEN Technology USA has been helping clients develop products that are changing the world, whether by shaping the future of space exploration, saving lives with medical devices that set new standards of care or creating the fully autonomous electric taxi of tomorrow. The company provides support across industries including aerospace, defense, MedTech and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicles, electric vehicles, energy and environment, rail, and more.
Why Work With Us
Potential clients in the industries we serve, Professionals in the Industries, and Potential employees within New Product Development, Engineering Services, Sustaining Engineering, Manufacturing Engineering, Embedded Electronics Engineering, Software Engineering and IT, Mechanical Engineering, and Systems Engineering.
