About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Pre-Sales Air-to-Water Heat Pump Engineer
Telford
Viessmann (a Carrier Corporation company) is currently recruiting for a Pre-Sales Air-to-Water Heat Pump Engineer. The main goal of this role is to support our RSM’s and customers with selections, design, and quotes. This is an office based position at our Telford office.
What can we offer you?
- Experienced, dynamic, and highly skilled leadership team.
- 25 days holidays plus bank holidays.
- Generous pension scheme.
- Free parking.
- Fully funded study.
- A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services.
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.
What will I be doing as a Pre-Sales Air-to-Water Heat Pump Engineer?
- Processing requests via email /Phone.
- Supporting both our internal Regional Sales Managers (RSM) and external customers .
- Assisting with the selection and quotation of Heat Pump equipment.
- Reviewing drawings and specification documents with the aim of producing our own valued engineered solution.
- Reviewing competitors quotes and producing a similar quote.
- Following a project through its various stages and offering project design support.
- Support the RSM’s with basic technical answers.
- Supporting the RSM with site survey’s when necessary.
- Implement continuous improvements to the process and cost opportunities.
- Interface with RSM/Customers and deal with queries for price and availability.
- Working within a small team.
- Generating reports.
To be successful in this role you will possess:
- Technical knowledge of Heat Pump Monobloc and Split Systems.
- MCS competent person skills for compliance and certification.
- Technical knowledge of Air-to-water heat pump and applied hybrid products.
- System hydronic design and application knowledge.
- Experience of customer support.
- PC literate – Microsoft Excel, Word, PowerPoint, and CRM systems (Training given on CRM).
- Spruce A2W heat pump design and application software (an advantage, not essential training given).
- UK Driving Licence.
- The Water Supply (Water Fittings) Regulations 1999, NVQ Level 3 – desirable.
Personal qualities and behaviours:
- Good Communication skills – verbal, written and presentation.
- Self-motivated.
- Target & objective focused.
- Time management and organisational skills.
- Flexibility and adaptability.
- Commitment to customer service excellence.
- Team Player.
More about us:
Carrier make modern life possible by delivering ground-breaking fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services.
A worldwide leader in the manufacture of energy-efficient air conditioning systems, Toshiba Carrier UK supply leading air conditioning systems and controls for a range of applications for a wide range of customers- from Large Offices, Healthcare facilities and public buildings right through to residential projects. Our product range encompasses VRF, Split Systems, Air-to-Air Heat Exchangers, Air Curtains, Air-to-Water Heat Pumps and Controls.
Toshiba’s commitment to safeguarding the environment is demonstrated by the company becoming the first air conditioning supplier in the UK to be certified as a Carbon Neutral® Division. Equally concerned about minimising the impact of refrigerants on the environment, have developed a unique suite of technologies to detect and manage refrigerant leaks in working systems. Toshiba’s award-winning Total Refrigerant Protection and Management System is used by leading hotel chains to provide assurance for residents and staff.
With a reputation for innovation and integrity, we are always looking for new ways to provide leading edge, peace of mind solutions to our customers.
We welcome applications from talented Pre-Sales Air-to-Air Heat Pump Engineers who live within a commutable distance of Telford (London Colney and or Stockport considered).
Pay Range
The annual salary for this position is between £38,726.00-£77,219.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 31 July 2026Job Applicant Privacy Notice
Please click on the link below to review the Job Applicant Privacy Notice.
Use of AI in Recruitment
Technology‑enabled tools may support parts of the recruitment process, with oversight by people.
Skills Required
- Experience in customer service and/or pre-sales support
- Previous team leadership or supervisory experience
- Strong organisational skills
- Strong communication skills
- Ability to work with structured processes while maintaining a customer-centric approach
- IT skills
- People skills
- Time management skills
- Communication and presentation skills
- Understanding of government schemes (e.g., MCS umbrella)
- Understanding of ASHPs (air source heat pumps)
Carrier Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Carrier and has not been reviewed or approved by Carrier.
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Leave & Time Off Breadth — Paid time off is described as generous with the option to purchase additional days, and policies scale with tenure. This breadth helps offset base-pay concerns for some roles.
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Parental & Family Support — Paid parental leave covers birth, adoption, and bonding with structured programs for primary caregivers. Coverage spans various family situations, enhancing overall support.
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Retirement Support — Retirement offerings include a 401(k) with a Lifetime Income Strategy focused on converting savings to income. This structure emphasizes long-term financial planning.
Carrier Insights
What We Do
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit www.Corporate.Carrier.com.
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