At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Scope/Responsibilities: Proficiency in basic skills and functions of career path; ability to work on broader scope of work assignments ranging in difficulty. Ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner. Effectively manages time, priorities and resources to achieve goals.
ESSENTIAL JOB FUNCTIONS
- Conduct research by interviewing subject matter experts, reviewing existing documentation, and gleaning information from the system or product being documented.
- Prepare, edit, and deliver all knowledge in accordance with existing editorial styles best practices and document templates as well as development of SEO to ensure content can be found.
- Translate both tacit and explicit information into clear, concise documents appropriate for various target audiences.
- Create graphics (screen mockups, report samples, etc.) that aid the target audience in understanding the documented material.
- Participates in business requirements, functional design, testing, and architecture work sessions, as requested.
- Follows documentation projects through to completion, including approval signoff, loading into production, and archival.
- Maintain internal documentation library.
- Monitors and evaluates the knowledge sharing program through gathering of usability feedback from audience and updates as necessary.
- Develops and maintains reporting related to the effectiveness of the system and the effectiveness of the knowledge presented.
KNOWLEDGE, SKILLS & ABILITIES
- Education & Professional Experience: Bachelor's degree preferred and typically requires a minimum of 2-5 years related work experience. Mortgage and/or Financial services and technical writing experience a plus. High School diploma or state approved equivalency required.
- Leadership/Hierarchy: Operates effectively under moderate supervision. Effectively builds strong relationships across multiple business areas. Often goes beyond the basic requirements and takes on initiatives that clearly add value. Identifies and promotes new ways of looking at problems and processes.
- Level of Decision Making: Work typically requires the consistent exercise of discretion and independent judgment and decision-making authority on a variety of assignments. Seeks some advice from those who’ve solved similar problems. Thinks ‘outside the box’ to find options. Possess objective analytical problem-solving skills. Requires relatively little direction to get the job done.
- Individual/Customer Impact: Decisions and actions have high impact on success of team, department, business line and/or client. Scope of work has high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience.
- Communication: Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
- Technical Proficiency: Demonstrate proficiency in computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Capable of problem-solving using technical software or applications. Strong emphasis on data analytics. Proficiency with Microsoft Visio, SnagIt, PDF tools, HTML, Archer, Knowledge Management Tools preferred.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022991
Job Category:
Risk
Primary Location City:
Lewisville
Primary Location Region:
Texas
Primary Location Postal Code:
75067
Primary Location Country:
United States of America
Additional Posting Location(s):
Home - Arizona
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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