Technical Scrum Master & Program Manager – Enterprise Platform
Consulting Role | 100% Remote (U.S.) | Supports EST Work Hours
We are seeking a Technical Scrum Master & Program Manager to support delivery for a large-scale enterprise platform supporting multiple product teams. This consulting role blends hands-on Scrum leadership with program delivery tracking and sprint analytics to create strong transparency across product, engineering, testing, and operations teams.
You will help design and run a lightweight, effective agile process that captures work, drives accountability, and surfaces delivery timelines while keeping process overhead low and teams focused on execution.
This platform supports a large developer ecosystem, and this role ensures inbound requests are captured, prioritized, delivered, and documented as part of a complete delivery lifecycle.
Key ResponsibilitiesAgile Delivery & Scrum Execution
Capture and triage inbound work in JIRA
Translate priorities into actionable sprint plans
Lead stand-ups focused on removing blockers
Ensure teams execute work through properly defined tickets
Track sprint throughput and delivery trends
Surface and resolve delivery impediments quickly
Promote automation and efficient ways of working
JIRA Process & Workflow Design
Maintain scalable JIRA structures and releasable Epics
Ensure Epics include complete delivery scope
Build filters and dashboards to highlight delivery priorities
Implement JIRA automation to streamline workflows
Enable visibility into technical debt and delivery gaps
Program Delivery & Transparency
Provide delivery timeline visibility across design, development, testing, and release
Maintain clear reporting of features, milestones, and status
Align sprint execution with product roadmaps
Ensure documentation is delivered alongside features
Delivery Insights & Optimization
Build dashboards to monitor delivery health and trends
Ensure sustainable workload distribution
Provide visibility from concept through release
2+ years in Scrum Master, agile delivery, or program management roles
Experience supporting technical software teams
Strong JIRA expertise including workflows, automation, and reporting
Ability to translate prioritization discussions into execution plans
Experience balancing competing delivery priorities
Strong analytical and process optimization mindset
Experience in enterprise software or regulated environments
Familiarity with AI or platform-based product ecosystems
Experience with delivery metrics and sprint analytics
Knowledge of software release and deployment cycles
Scrum or project certifications are helpful but not required.
What Success Looks LikeTeams consistently meet achievable delivery timelines
Delivery processes remain lightweight and efficient
Documentation ships with features
Technical debt and delivery risks are visible
Other teams adopt delivery practices as best-in-class
This is a consulting engagement, fully remote within the U.S., supporting teams operating in Eastern Time work hours.
Top Skills
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
