Technical Platform Engineering Lead

Manulife Global Wealth & Asset Management is looking for a Technical Platform Engineering Lead who excels in dynamic, fast-paced settings to become part of our platform engineering team. Positioned at the core of our technology strategy, our team is dedicated to developing robust, scalable, and efficient platforms that fuel our products and services. In this role, you will be instrumental in delivering innovative technology solutions by guiding agile processes and fostering continuous improvement. Success in this position requires a combination of agile expertise, technical insight, and outstanding interpersonal skills to empower our platform engineering team.

Position Overview:

As a Technical Platform Engineering Lead, you will guide our platform engineering team in adhering to agile principles and practices while fostering an environment of collaboration and innovation. Your technical capability in cloud services, infrastructure-as-code, and automation tools for CI/CD, will be crucial in facilitating the development and deployment of our scalable solutions. You will also support the team in handling delivery and ensure seamless operations for our globally deployed Kubernetes and API platforms.

Key Responsibilities:

• Facilitation:

  • Lead all Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.

  • Ensure adherence to Scrum principles, promoting self-organization and cross-functionality.

• Coaching & Mentoring:

  • Mentor team members on Agile methodologies, fostering a culture of continuous improvement.

  • Provide feedback and guidance to support team development and collaboration.

• Impediment Removal:

  • Proactively identify and remove obstacles that hinder team progress.

  • Collaborate with Scrum Masters, Product Owners, and partners to resolve issues and ensure resource availability.

• Collaboration & Communication:

  • Act as the intermediary between the development team and collaborators to ensure priorities are aligned and to translate technical results into actionable insights and work.

  • Facilitate effective communication within and outside the team, maintaining a well-prioritized Product Backlog.

• Performance Tracking:

  • Supervise and report on team performance metrics, including velocity and burndown charts.

  • Find opportunities for process improvements and implement changes to enhance productivity.

• Agile Advocacy:

  • Champion Agile principles and practices across the organization.

  • Engage with the Agile community to share knowledge and stay informed about industry trends.

• Technical Migration :

  • Drive the planning across technical teams to support migration and adoption of hosting applications on modern platforms, such as implementing containerization and automated pipelines to enable migrating applications hosted on virtual machines to AKS.

  • Leading and handling technical migrations, translating technical outcomes into actionable insights and deliverables.

• Technical Insights:

  • Demonstrate your technical experience in software development, automation tools, and cloud infrastructure to guide platform engineering efforts.

  • Provide insights for implementing standard methodologies for platform engineering, cloud networking, and software engineering principles.

How You Will Create Impact:

This role reports to our AVP, Platform Engineering and directly contributes to delivering impactful features that provide value to our customers.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; or equivalent experience.

• 5+ years of experience as a Scrum Master in an Agile environment.

• Certified Scrum Master (CSM) or equivalent Agile certification.

• Strong understanding of Agile principles, practices, and frameworks (e.g., Scrum, Kanban).

• Excellent facilitation, coaching, and mentoring skills.

• Strong problem-solving and conflict resolution abilities.

• Exceptional communication and social skills.

• Experience planning technical migrations and handling delivery dependencies across technical teams.

• Technical background with previous experience delivering mission critical platform solutions.

Preferred Qualifications:

• Familiarity with Kubernetes and API platform architecture, engineering, and operations.

• Advanced proficiency with Agile project management tools (e.g., Jira, Confluence, PowerBI).

• Advanced Agile certifications (e.g., Certified Scrum Professional, SAFe Scrum Master).

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.