Summary:
The Technical Partner Success Manager (TPSM) role is to enable our partners in Supplier and ScanSource Programs, Offerings, Tools and Technology Solutions. Our TPSMs play a strategic role with our sales organization to assist sales partners with growing a profitable and scalable Cisco business practice.
Essential Job Duties:
- Identify and qualify growth opportunities to partner with sales for growth and strategic engagements and maintain long-term relationships with stakeholders at our sales partners.
- Understand Customer Experience Lifecycle and drive a strategy with our sales partners to drive a strong customer experience that is profitable and scalable
- Maintain a high profile with supplier resources and key partners leaders
- Serve as a Subject Matter Expert for Cisco solution enablement
- Create and deliver content to drive industry awareness, partner education, and partner enablement for our Channel Program, Evolve.
- Work cross-functionally with other teams internally to resolve business challenges
- Manage partner feedback and needs with internal leaders and key stakeholders.
- Create and execute roadmaps for specialization and certification with our sales partners.
- Taking ownership of partner issues reported and seeing problems through to resolution.
- Conducting training, product walk-through, end user demos and providing resolutions to partner’s queries on Cisco products, technologies, and platforms.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner issues.
- Ensure proper documentation, recording, and closure for technical business needs.
- Prepare accurate and timely reports as needed.
- Document knowledge in the form of knowledge base tech notes and articles.
Reporting Relationships:
- Director, Services Delivery
Requirements:
- 5+ years in the Cisco technology channel, preference for technical and sales experience
- 5+ years experience with Cisco Security solutions
- Achieve and maintain Cisco Certifications as needed
Preferred:
- Currently hold relevant Cisco Technical Certifications in the Cyber Security field
- Familiar with Lifecycle selling of recurring solutions
Physical Requirements:
- Ability to sit at a computer terminal for long periods of time.
- Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
- Ability to travel 30% of the time to present ScanSource UVP & Cisco Collaboration Solutions
- Ability to lift 20 pounds.
Compensation:
Base Range: $110,000 - $120,000 and total compensation range: $125,000 - $135,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 5+ years in the Cisco technology channel
- 5+ years experience with Cisco Security solutions
- Achieve and maintain Cisco Certifications as needed
What We Do
ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity and cloud. Our partners include value-added resellers (VARs), sales partners or agents, independent sales organizations (ISOs), and independent software vendors (ISVs). We are proud of the relationships we build with our partners, and we strengthen these bonds through transparency that leads to immense trust. Since the very beginning, we have concentrated on being the best-possible, technology provider for our partners. One that builds on that foundation of relationships, goes the extra mile, and isn’t afraid to take a leap into an evolving – sometimes unknown – future. As the channel has evolved, so have we to better serve our partners. We continue to grow our offerings, investing in the key assets and capabilities that have expanded our routes to market, launched us into new technology segments, and developed our professional services capabilities, all while continuing to deliver the solutions our partners needs to be successful. Our goal? Empowering our partners by giving them more to sell. And helping them grow their businesses and strengthen relationships with their customers. Because the global marketplace is more customer-centric than ever before. And so are we.
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