The Role
The Technical Partner Manager will manage strategic enterprise partners, ensuring successful delivery of projects, acting as the main technical advisor and coordinating across teams.
Summary Generated by Built In
FreedomPay is seeking a solution-oriented Technical Partner Manager to join our growing team and serve as a trusted resource to our most strategic enterprise partners- ISVs, Acquirers, and Resellers. This role blends deep technical acumen with strong project management and engagement skills to drive successful delivery of complex, global initiatives.
The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, has a robust payment technology background, and is energized by solving problems across cross-functional teams. You’ll own the end-to-end operational success of assigned partners, acting as both a technical advisor and delivery lead.
Primary Responsibilities:
- Own the full lifecycle of assigned partners serving as the primary technical and strategic point of contact from onboarding through ongoing support.
- Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
- Lead the coordination of complex software initiatives ensuring projects are delivered on time and within scope.
- Translate partner needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables, including tracking and reporting project milestones
- Conduct meetings with partners to review delivery progress, usage trends, open items, and opportunities for optimization.
- Manage project documentation including requirements, design specs, release notes, and training materials.
- Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
- Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for the partners priorities.
- Escalate and resolve issues with urgency and transparency, maintaining high levels of partner satisfaction and retention.
- Contribute to the evolution of the Technical Partner Manager function by developing repeatable processes, playbooks, and documentation.
What We're Looking For:
- 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager or Solutions Architect in a payments environment.
- Strong project and stakeholder management skills; able to manage multiple high-touch partners and delivery streams simultaneously.
- Experience with API-based products, system integrations, and enterprise platform configurations.
- Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
- Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
- Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
- Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
- Willingness to travel up to 15–20% within the U.S.
Top Skills
APIs
DevOps
JIRA
Ms Project
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The Company
What We Do
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
