Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamThe Global Partner Engineering and Operations (PE&O) team is a core part of the Stripe Global Partnerships organization. We manage the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we enable seamless cross-functional collaboration that fuels rapid growth at Stripe.
About the RoleWe're seeking an experienced Technical Partner Manager to lead technical partner engagements within PE&O. In this role, you'll own relationships with Stripe Americas bank partners, and oversee partner technical integrations and performance. You'll drive and influence partner deliverables, ensure partner integration and onboarding success, and deliver operational excellence through strategic initiatives and cross-functional alignment.
What you'll doResponsibilities- Strategic relationship management — Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration
- Integration management — Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met
- Operational excellence — Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations
- Cross-functional alignment — Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency. Lead alignment for the technical and operational needs of the Global Banks pillar
- Incident management — Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans
- Data-driven insights — Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience
- Executive engagement — Build and manage relationships with Bank partner senior technology and operations counterparts. Facilitate engagement between Stripe leadership and partner stakeholders
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 5+ years of experience in technical partner and account management, operations, or strategic project management within payments or fintech, with direct experience working with bank partners preferred
- Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations
- Strong technical judgment — ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency
- Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders
- Strong analytical and problem-solving skills, able to use data to drive decisions
- Excellent written and verbal communication skills, comfortable engaging with diverse internal and external audiences (business development, product, engineering, and operations)
- Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment
- Willingness to travel (~30%) for partner visits and business and service reviews
- Bachelor's degree in Computer Science, Business Administration, Operations Management, or a related field, with a Master's degree or MBA preferred
- Working proficiency with databases and SQL for partner-facing data analysis
- A user-first mindset and strong sense of urgency to scale products and operations through partnerships
Skills Required
- 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
- Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
- Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
- Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences.
- Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global live service environment.
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Healthcare is positioned as comprehensive across mental, physical, and medical plans. Mental-health support is repeatedly surfaced as a meaningful part of overall coverage.
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Parental & Family Support — Parental leave and fertility benefits are highlighted as core elements of the package. Leave-related benefits are portrayed as a standout area of support for families.
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Fair & Transparent Compensation — Compensation is framed as a relative strength compared to other parts of the employee experience. Pay is frequently characterized as competitive and, for many roles, perceived as fair in absolute terms.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
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