Technical Operations Supervisor

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision— “Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 112,000 employees.

Our core values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

A Technical Operations Supervisor is responsible for coordinating and supporting the team members in providing the technical service (e.g., inspection, repair) and drives result to achieve customer satisfaction and patient safety when using the dialysis equipment and water treatment system.

Your Responsibilities:

• You will plan, schedule, assign, coordinate & monitor performance of service activities by team members and service providers to ensure services are timely and effective.
• You will serve as an effective role model, mentor & educator to other team members.
• You will maintain accurate & complete inventory of medical devices & systems in assigned areas.
• You will provide timely & effective technical services (e.g., inspections, repairs, upgrades & overhauls) on dialysis equipment/systems (including water treatment) in assigned areas.
• You must effectively document (e.g., handwritten, computer, & photo as appropriate) all service activities including assessment of services needed & categorization of services provided.
• You will provide consultation and impromptu in-service to clinicians regarding proper, safe and effective use & care of medical equipment.
• You will lead the increase in knowledge, identify & implement (as appropriate) process improvements (both personal & program-related) that add value by improving quality, safety, savings and efficiency.
• You will develop and/or make recommendations regarding inspection procedures.
• You will participate in the assessment process to determine which equipment is due for replacement and/or decommissioning.
• You will participate in the assessment of the need for and the development and presentation of technical training programs for dialysis center technicians.
• You must show compassion with the needs of other team members, and you may perform other duties as required or assigned.
• You will participate in staff evaluation and goal setting for team members.

Your Profile:

• You must possess a bachelor's degree in Electronics Engineering, Electronics and Communications Engineering, or the like
• You are motivated to doing field service
• You must have knowledge in MS Office (MS Word, Excel, Powerpoint) and other systems needed in machine troubleshooting.
• You must have a valid PH driver's license
• You must possess team/people management experience particularly in the field services engineering practice
• You must have proven problem-solving skills.
• You must have good communications skills, with the ability to present ideas, vision, and inspire teams.
• You must be able to motivate, hold high accountability, and foster trust.
• You hold an unquestionable commitment to drive results, integrity, adaptability and resilience – which are also derived from FME’s core values: We Care, We Connect, We Commit.

Our Offer for you:

• Competitive Base Pay 
• Guaranteed 13th Month Pay 
• With Mandatory SSS, Pag-ibig and Philhealth Benefits 
• Allowances 
• Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage 
• Retirement Program 
• Vacation and Sick Leave Credits 
• Annual Physical Examination and Vaccination Program 
• Performance-Based Incentives 
• Career Development Opportunities 

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more, and more people around the world
• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience