What you will do
- Assign work and set priorities to ensure team productivity and effectiveness.
- Balance the objective of satisfying customer requirements with the potential of downstream risks to deliver acceptable parts on schedule.
- Independently and collaboratively identify areas for improvement. Implement and ensure sustainment of any improvement measures to support department, company and/or employee growth.
- Exhibit ownership of all Tech Ops processes and actively monitor all metrics associated with the health of the department. Continuously dissect performance to identify opportunities for improvement.
- Collaborate with management, cross functional leadership teams, and Software Development to improve processes and enhance software capabilities.
- Assist management with defining work standards and measures.
- Perform human resource tasks such as recruiting, performance management, training and development, recognition, and corrective actions.
- Act as the primary resource and liaison for resolving interdepartmental technical issues and provide expert solutions to challenges.
- Assess resource (equipment and people) needs and assist management with resource allocation.
- Analyze parts to process prototyping and production quotes and orders.
- Ensure team complies with all quality and safety standards within the department.
- Adhere to all company policies and operational procedures.
- Perform additional tasks as assigned
What it takes
- Bachelor’s degree in Engineering and/or, Business Administration or equivalent experience
- Minimum 2 years of experience operating company specific software, preferably in a Technical Operations role.
- Knowledge and understanding of analysis and manufacturing processes within at least 2 major 3DP technology areas (SLA/AP/PLY, MJF/SLS, or DMLS or demonstrated ability to learn quickly.
- Ability to gain and retain the respect of direct reports and other employees
- Ability to work in a fast-paced, team-oriented work environment
- Excellent written and oral communication skills
- Excellent customer engagement skills
- Ability to represent the technical operations department with respect and professionalism
- Ability to develop and deliver presentations to groups of various sizes and leadership levels
- Strong attention to detail
- Demonstrated leadership skills
- Ability to read technical drawings
Bonus to have
- Previous experience supervising employees
- Associate’s degree in CAD, Drafting or Design or equivalent
- Leadership and Management
- Customer Focus and Engagement
- Deep Technical Knowledge
- Cross-Functional Collaboration
- Problem-Solving and Critical Thinking
- Communication and Interpersonal Skills
- Process Improvement and Optimization
- Innovative and Adaptable Mindset
What you will get
- Annual bonus opportunity
- Benefits including health, dental, etc
- PTO starting at 15 days
- Paid volunteer hours
- Holiday Pay
- 401k company match
- Employee Stock Purchase Program
- Paid Caregiver Leave
- Matching grants through Protolabs foundation
- And More!
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What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle.
3D Printing
Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time.
CNC Machining
We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market.
Sheet Metal Fabrication
Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing.
Injection Molding
Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
