Accelerate Your Career in Cybersecurity!
As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.
With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.
If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.
About the role
Pentera is looking for a detail-oriented, process-driven Operations Analyst to help run day-to-day operations across several Pentera products. In this role, you’ll own operational workflows that directly impact customer experience—ensuring accounts are configured correctly, requests are handled quickly and accurately, and internal teams have the operational support they need to scale.
You’ll work closely with Customer Success, Technical Advisors, Support, Sales/Pre-Sales, and R&D to keep operations smooth, identify friction points, and improve processes as we grow in a fast-paced startup environment.
Roles & Responsibilities:
- Lead technical onboarding and account setup for new customers, ensuring a seamless transition into our SaaS platform.
- Execute complex system configurations for enterprise accounts with a high standard of accuracy and attention to detail.
- Review and resolve customer requests, ensuring maximum data integrity and platform accuracy.
- Manage account governance, including permissions, ownership settings, and operational tracking systems.
- Monitor operational queues to ensure timely handling of requests and meet service-level goals (SLAs).
- Collaborate as an operational interface with CS, R&D, and Sales to drive effective issue resolution.
- Identify recurring patterns in tasks to recommend process improvements and platform enhancements.
- Adapt quickly to evolving priorities in a fast-paced, hyper-growth environment.
- Up to 1 year of experience in a process-driven operations, maintenance, administrative, or support role - ideally in a technology/SaaS environment.
- High accuracy and strong attention to detail, especially with repetitive or rule-based tasks.
- Fluent English (written and verbal).
- Familiarity with internal systems such as admin consoles, ticketing tools, CRM, or account configuration platforms (advantage).
- Proven ability to follow checklists and standardized procedures reliably and at scale.
- Basic understanding of networking or cybersecurity concepts (advantage).
- A collaborative team player who is also self-sufficient, proactive, and friendly.
We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!
Top Skills
What We Do
Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.
We are a unicorn with more than 380 employees around the globe, with over 1,000 customers in production in more than 60 countries!
Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.
Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!
Why Work With Us
We believe that Penetration Testing (PT), as it stands today, is obsolete. Software and algorithms can do a better job at penetration testing and help businesses continually assess and improve their cyber risks using the threat-oriented approach.
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