Job Description:
Essential Job Functions:
• Provide technical support services, responding to issues and assisting in tasks.
• Contribute to projects and tasks under supervision.
• Work with the team to address challenges and meet departmental needs.
• Support the development of documentation, including incident logs and records.
• Continue to develop and enhance technical skills.
• Follow established best practices and standards in service delivery.
- Quarterly IT Review – Once a quarter – will assist in client’s quarterly IT review. This work will consume a lot of time for the months the quarterly review is done.
- Password Reset – Work ServiceNow tickets for mainframe password resets (Varies – but on avg 1-3 per day)
- Review Daily Terminated users and Identify any with Mainframe Access (Daily process – maybe 20 minutes). There is also a weekly process to follow at the EOW (~ 20 minutes).
- Print AP Checks/Solimar Print Server sign in and release the print after checks loaded to printer (once or twice weekly)
- ServiceNow Dispatching – Monitoring SN ticket queues and assigning tickets that come into the Mainframe Support queue.
- AUL (Affected Units List) – get 1-3 per month. May take an hour. Just have to plug in the parts the business wants to search to identify jobs that used those parts – then run a process to produce a report – and then format/send that report to requestor.
Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• An advanced degree in a relevant field is a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
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Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically 2+ years of relevant work experience
- Ability to work on-site
- Continuous learner who stays current with industry knowledge and technology
- Advanced degree in a relevant field
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
