Technical Operations Specialist - CRM, Automation (f/m/x)

Reposted 11 Days Ago
Be an Early Applicant
2 Locations
In-Office
Junior
Cybersecurity
The Role
The role involves improving workflows in Customer Operations, supporting CRM tool optimization, analyzing data, collaborating with teams, and documenting processes.
Summary Generated by Built In

About Eye Security

Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 170 FTEs and continue to grow internationally.

We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team brings together talent from intelligence, military, tech, and consulting backgrounds — all united by a shared mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players.

At Eye, you’ll work on projects with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients.

About this role

We are looking for a Technical Operations Specialist (f/m/x) to strengthen our Customer Operations team.
In this role, you’ll work closely with colleagues across Service Delivery and Customer Success to improve workflows, streamline tooling, and support day-to-day operations with smart automation and data insights.

What you will do
  • Identify opportunities to improve team workflows using technology and automation.

  • Support the implementation and optimization of tools like CRM systems (e.g., HubSpot).

  • Analyze operational data to uncover insights and support decision-making.

  • Collaborate with cross-functional teams to understand their needs and deliver practical solutions.

  • Document processes and create guides to support tool adoption and usage.

What you will need
  • Experience using CRM systems such as HubSpot (or similar).

  • Familiarity with productivity and automation tools (e.g., Zapier, Notion, Airtable, Slack integrations).

  • Basic data analysis skills.

  • Strong problem-solving mindset and attention to detail.

  • Ability to communicate clearly with both technical and non-technical stakeholders.

A proactive attitude and willingness to learn new tools and technologies.

What we offer
  • A meaningful mission: protect organizations across Europe from real-world cyber threats

  • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds

  • A remote-friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…)

  • Weekly lunches (NL) and Thursday socials to stay connected

  • A generous time-off policy, including wellbeing and volunteering days

Top Skills

Airtable
Crm Systems
Hubspot
Notion
Slack
Zapier
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The Company
HQ: Den Haag
253 Employees
Year Founded: 2020

What We Do

Eye Security protects small and medium-sized European enterprises from cyber threats and the high costs that follow after a successful attack. We are a specialized team of people with a background in intelligence services as well as commercial environments. We understand the threat landscape and the difficulties entrepreneurs face in battling cybercrime. Our goal is to unburden SME's with an affordable all-in-one service that safeguards them against threats targeted to their industry. Our service combines endpoint monitoring with awareness campaigns, a 24/7 incident response strategy and a cyber insurance. Your company, our cyber expertise. Together we keep your business running.

Want to join our mission? Visit our career page: https://jobs.eye.security

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