Technical Operations Manager (TOM)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Technical Operations Manager (TOM) to join our D&A team. This role is located in Boston, MA.
In this role, you’ll make an impact in the following ways:
- Serve as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and new D&A business technology stack.
- Advocate for clients by collaborating with internal Eagle ACCESS and D&A resources to ensure client success and satisfaction.
- Ensure availability, performance, maintenance, and support of a fast-paced, high volume, high availability, and high growth environment.
- Manage incident and service request lifecycles, including triage, resolution, escalation, and communication with internal and external clients.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
- Strong analytical and troubleshooting skills with the ability to prioritize multiple high priority issues in a dynamic environment.
- Experience working directly with clients at all organizational levels and proven ability to build strong relationships.
- Excellent communication skills to understand client requirements and clearly articulate issues and expectations to internal teams.
- Knowledge of SQL queries, ITIL v3 Foundation certification, and experience with ServiceNow or other high volume ticketing systems is a plus.
- Self-motivated with strong work ethic, initiative, critical and strategic problem-solving skills, and attention to detail.
- Flexibility to support market hours and perform some after-hours work as necessary.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $58,000 and $70,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
Skills Required
- Bachelor's degree in computer science or a related discipline, or equivalent work experience
- 4-6 years of experience in applications support or production environment
- Experience in the securities or financial services industry
- Strong analytical and troubleshooting skills
- Excellent communication skills
- Knowledge of SQL queries
- ITIL v3 Foundation certification
- Experience with ServiceNow or other high volume ticketing systems
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
-
Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
-
Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
-
Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
.png)
