TOMRA is a Norway-based international technology company committed to enabling a sustainable future through innovative solutions. Our sensor-based sorting and reverse vending technologies help optimize resource utilization and support the development of a circular economy worldwide. Operating in more than 100 countries, TOMRA is a key player in Hungary's Deposit Return System (DRS), contributing to the development and operation of nationwide return and recycling solutions.
Job DescriptionYour responsibilities
Are you an experienced leader in technical operations who enjoys building high-performing teams, driving operational excellence, and creating a customer-focused service organization? Join us as our new Technical Operations Manager and take ownership of a nationwide technical service operation.
- Lead and continuously develop the entire technical service organization across Hungary,
- Provide professional and people leadership to Technical Team Leads, Product Experts and the wider technical team,
- Own field service operations, maintenance activities, equipment uptime, backlog management and incident resolution processes,
- Ensure efficient management of service capacity, priorities, operational costs and resources,
- Manage service productivity, travel, fleet utilization and spare-parts efficiency,
- Drive improvements in first-time-fix rates, preventive maintenance performance, remote issue resolution and permanent corrective actions,
- Continuously optimize service processes, operational performance and customer experience,
- Monitor and improve key service KPIs and operational efficiency,
- Build capability through training, certification, succession planning and strong performance management,
- Collaborate closely with senior leadership, key customers and external stakeholders,
- Act as a key technical and operational counterpart for stakeholders and support strategic negotiations,
- Foster a culture of continuous improvement, accountability and operational excellence.
What we are looking for
- Proven experience leading a nationwide technical service, field service, maintenance, or similar operation,
- Experience managing managers, team leaders, or larger operational teams,
- Strong business acumen with end-to-end responsibility for operational performance and results,
- Solid background in cost, capacity, resource, and productivity management,
- Experience driving operational improvements and organizational development initiatives,
- Strong analytical thinking and problem-solving capabilities,
- Excellent communication and stakeholder management skills,
- Ability to work independently while taking ownership and accountability for outcomes,
- Professional working proficiency in both Hungarian and English,
- Engineering or other technical degree is considered an advantage,
- A motivating leader who can inspire teams, develop talent, and drive engagement in a dynamic environment.
What we offer
- A senior leadership position with nationwide responsibility and real decision-making authority,
- The opportunity to shape and further develop a complex technical service organization,
- Direct impact on business performance, customer satisfaction, and operational excellence,
- Close collaboration with the Country Leadership Team and international stakeholders,
- An innovative and continuously evolving technology environment,
- Significant autonomy combined with a high level of ownership and visibility within the organization,
- Opportunity to lead experienced professionals and build the next generation of technical talent,
- Competitive executive compensation package,
- Performance-based annual bonus,
- Company car for private use,
- Private healthcare insurance,
- Laptop, mobile phone, and the tools needed for effective leadership,
- Long-term career opportunities within an international organization,
- A supportive, people-focused culture where continuous improvement and innovation are encouraged.
Skills Required
- Proven experience leading a nationwide technical service, field service, maintenance, or similar operation
- Experience managing managers, team leaders, or larger operational teams
- Strong business acumen with end-to-end responsibility for operational performance and results
- Experience with cost, capacity, resource, and productivity management
- Experience driving operational improvements and organizational development initiatives
- Strong analytical thinking and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Ability to work independently while taking ownership and accountability for outcomes
- Professional working proficiency in Hungarian and English
- Engineering or other technical degree
- Ability to motivate leaders, develop talent, and drive engagement
Tomra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tomra and has not been reviewed or approved by Tomra.
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Healthcare Strength — Feedback suggests comprehensive medical, dental, and vision coverage with supportive mental health and disability options, and low employee premium shares in some locations. This breadth and affordability are viewed as a strong part of the total rewards package.
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Retirement Support — A company-sponsored retirement plan with matching contributions is highlighted as a core benefit that supports long-term savings. This foundation adds stability to the overall compensation offering.
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Equity Value & Accessibility — An Employee Share Purchase Program enables broad participation with bonus or matching share mechanics tied to holding periods. This structure makes ownership more accessible and can enhance total compensation over time.
Tomra Insights
What We Do
TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.
