Technical Operations Manager, Payments Acceptance

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Payments Acceptance organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team builds and scales the infrastructure and financial partner integrations that enables Stripe to accept, manage, and payout money across many countries, currencies, and payment methods. 

Our work is core to Stripe’s business, and thousands of developers use our platform and infrastructure to create valuable products and services that billions of people use. Our goal is to increase the GDP of the internet by making it easy to build global products, services, and platforms that handle money.

The Cards Network TechOps team is responsible for operating card network integrations, reporting and reconciliation operations across the payins funds flow to maintain data quality, accuracy, and timeliness. This team focuses on improving our metrics through automation, tooling, and partner specific improvements while also leading collaboration with other Payments Acceptance, Partner Ops, and Accounting/Treasury  teams on Stripe-wide improvements to reconciliation (engaging partners, improving operational tooling, and streamlining our operations).

What you’ll do

Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner operations, we sit at the intersection of product/platform engineers and financial partnerships, bridging them to ensure that everyone thrives and nothing is lost in translation.

Responsibilities

• Collaborate across the company, including with engineering, accounting/treasury, financial partnerships and product teams, to develop and ensure that quality standards, performance metrics, and SLAs are met. And that company priorities translate into impactful outcomes for our team and our stakeholders. 
• Drive change management and process improvement initiatives that improve the quality of reconciliation data, the reliability of our operational systems, and increase efficiencies to meet the scale and speed of Stripe’s.
• Manage on-going compliance initiatives, and champion operational rigor through data driven approaches.
• Build and evolve your team - formalizing role definitions, defining charter and ownership boundaries, maintaining accountability, and coaching a high-functioning insights driven operations team. You will also influence and direct the priorities of our delivery center partners and hold them accountable to our performance measures.
• Work collaboratively with platform engineering teams to find and solve issues, and drive engineering to improve their systems through routine audits, root cause analysis, and installing relevant quality/reliability standards.

Who you are

You’re someone who has a history of achieving outcomes through others, and experiences a sense of gratification when your team members grow and succeed. You’re a creative problem solver who finds a sense of accomplishment in finding and fixing things when they are suboptimal or broken, but has the ability to frame the right tradeoffs between our aspirational goals and the reality of our operations. You’re a critical thinker who thrives on putting order to chaos, and who can maintain objectivity during a crisis. Most of all you’re someone who inspires and motivates others to grow, and to have a positive impact on the team and Stripe.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

You're not expected to have expertise across all of these areas! We have wonderful team members who focus on our customers' needs and build amazing user experiences, and didn't work on financial partner integrations before joining Stripe.

Minimum requirements

• Have 5+years of people management experience 
• Have 5+ years of experience with data integrity expertise (reconciliation and manual data management, data quality assessment, data and reporting efficiency)
• Strong cross-functional stakeholder focus, with the ability to communicate and build relationships with technical and non-technical teams across internal and external stakeholders (including external financial partners and vendors)
• Have experience navigating the nuanced complexity of financial systems and solving large scale, data quality and reliability challenges
• Have strong analytical skills to investigate, and identify the root cause of issues, and strong project/program management skills to prioritize competing priorities, and make necessary tradeoffs

Preferred qualifications

• Payments expertise (working with financial partners connecting the dots between transactions, cash, and costs)
• Operational expertise (measuring/improving manual processes, motivating/engaging an operations team, driving quality and efficiency standards)
• Leading distributed or highly matrixed teams with a range of technical backgrounds, and a data analysis/business intelligence focus