Technical Operations Manager - Drops, Installs, & Repairs

The application window will be open until at least October 24th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

As a Technical Operations Manager, Drops, Installs, and Repairs GFiber, you will manage a team of internal contractors and third party vendors to ensure forecasted goals are met related to: schedule, volume, cost and quality. The scope for this role includes responsibility for vendor performance, leadership of cross-functional team initiatives, and support of continuous performance improvement programs. You will ensure the team executes against strategic customer facing activities related to service activation and service assurance. This team is on-the-ground executing complex projects that bring internet access to people.

In this role, you’ll: 

Manage day-to-day tickets issued to vendors to ensure the timely completion of drops, installations, and repair work to the customer base; serve as the vendor manager, track and verify invoiced quantities, own and manage vendor purchase orders (PO's).Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service at all times.Ensure that Health and Safety standards are followed and coordinate Quality Inspections of drops and Installations, as well as associated reporting.Work collaboratively with other departments to address any drop, installation, or repairs issues, and promote a positive work environment.Work with vendors and management to continually improve, change, and develop procedures for efficient installations, as well as report up to leadership on market performance.

At a minimum we’d like you to have: 

• Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience.
• 3 years of experience in a vendor management role with customer-facing responsibilities.
• Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations, and/or outside plant (OSP) projects.
• Experience managing capital, operational, and technical programs.

It’s preferred if you have:  

• Lean Six Sigma, PMP, or other relevant certifications.
• Experience managing large-scale and dynamic operational projects with competing resources, priorities, and changing workflows.
• Experience managing vendor teams, technicians, or installers in the Telecommunications industry.
• Understanding of CAD, GIS systems and FTTH records/Asbuilts.
• Analytical ability to monitor/review vendors’ financial and operational performances.
• Demonstrated ability to employ good troubleshooting skills and creative problem solving skills in ambiguous situations. 

The US base salary range for this full-time position is $108,000 - $116,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.