Technical Operations Manager, Ambient

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

We’re seeking a highly driven Technical Operations Manager to join our team and support the Ambient product line. In this role, you’ll work cross-functionally with Product, Engineering, Sales, Account Management, and Operations to define, implement, and continuously improve mission-critical business processes. You’ll have end-to-end ownership over initiatives that enhance internal efficiency, streamline client onboarding and product growth, and drive key business metrics.

You’ll play a pivotal role in shaping product direction by identifying operational pain points and inefficiencies, developing robust solutions, and codifying them into clear, actionable runbooks. Additionally, you’ll influence both internal and external training materials, ensuring that all stakeholders are aligned on new processes and equipped for successful execution.

This is a high-visibility, high-impact, and high-autonomy position. You’ll be at the forefront of solving complex, high-priority business challenges, and your scope of responsibility will expand rapidly as we grow.

This position requires 5 days onsite at our Mountain View, CA office

What You'll Do:

• Build out scalable infrastructure to improve operational efficiencies and directly impact top line revenue and bottom line profitability

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment

• Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)

• Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time

• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams

• Gather, clean, and analyze data from multiple internal and external sources to uncover

  trends, outliers, and actionable insights.

• Design, write, and optimize SQL queries to extract, manipulate, and aggregate data

  from relational databases.

• Build interactive reports, dashboards, and data visualizations using tools such as

  Google Sheets, Excel, Looker Studio, Power BI, or other BI platforms.

• Develop lightweight JavaScript-based logic for BI tools or front-end solutions (e.g.,

  Retool) to support business users with dynamic views or form-driven workflows.

• Assist in developing and maintaining ETL pipelines or automated data workflows to

  support regular reporting and analytics needs.

• Support process development efforts by identifying inefficiencies, proposing

  improvements, and working with stakeholders to implement data-informed solutions.

What You Have:

• Bachelor’s degree in Information Systems, Computer Science, Data Science, Business.

  Analytics, Industrial Engineering, Statistics, or a related field.

• 3-5 years of relevant experience in data analysis, business intelligence, or operations analytics.

• Experience with SQL, data visualization and workflow automation tools is a must

• Exposure to JavaScript or scripting languages for light automation tasks is a plus.

• Previous internship or academic projects involving data-driven decision-making, report building, or process analysis are advantageous.

• Strong analytical mindset, willingness to learn, and comfort with working in cross-functional teams.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.