Technical Operations Lead

Posted 5 Days Ago
Be an Early Applicant
Lake Macquarie, New South Wales, AUS
In-Office
Senior level
Information Technology
The Role
Leads technical operations for the Assure platform and insurance technology services, focusing on operational stability, release readiness, technical governance, and production risk management. Coordinates delivery, engineering, testing, infrastructure, security, and service operations. Manages release, change, incident, and problem processes while ensuring regulatory requirements, DevSecOps practices, cloud operations, and enterprise application standards are maintained.
Summary Generated by Built In

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com


We're looking for a Technical Operations Lead to own the operational stability, release readiness and technical governance of our Assure platform and associated insurance technology services. You'll be the connective tissue between delivery, engineering, testing, infrastructure, security and service operations — making sure changes land safely, production risks are actively managed, and regulatory requirements are baked into everything we do.


What you'll bring

  • Strong background in software delivery lifecycle, production acceptance and release governance
  • Hands-on experience with release, change, incident and problem management
  • Familiarity with DevSecOps, CI/CD, cloud and enterprise application operations
  • Excellent cross-functional leadership and stakeholder management
  • Sound judgement in high-risk operational and release decisions
  • Ability to translate technical issues into clear business impact
  • Experience with Jira or equivalent delivery tooling

Qualifications

  • Relevant degree or equivalent experience in technology, engineering, service management or delivery
  • Significant experience leading complex application delivery or technology operations
  • ITIL, DevOps, cloud, security or project management certification (preferred)
  • Experience in enterprise insurance, regulated environments or mission-critical platforms (highly regarded)

Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 


How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 


In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.  


We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.


 Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Skills Required

  • Strong background in software delivery lifecycle, production acceptance, and release governance
  • Hands-on experience with release, change, incident, and problem management
  • Familiarity with DevSecOps, CI/CD, cloud, and enterprise application operations
  • Cross-functional leadership and stakeholder management experience
  • Ability to make sound operational and release decisions in high-risk environments
  • Ability to translate technical issues into clear business impact
  • Experience with Jira or equivalent delivery tooling
  • Relevant degree or equivalent experience in technology, engineering, service management, or delivery
  • Significant experience leading complex application delivery or technology operations
  • ITIL, DevOps, cloud, security, or project management certification
  • Experience in enterprise insurance, regulated environments, or mission-critical platforms

DXC Technology Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.

  • Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
  • Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
  • Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.

DXC Technology Insights

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The Company
HQ: Ashburn, VA
86,261 Employees
Year Founded: 2017

What We Do

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

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