The Role
Serve as the onsite operational resource for the Napa office, managing office operations, inventory and asset logistics, facilities coordination, onboarding support, employee engagement, vendor relations, and process improvements to ensure a welcoming, organized, and efficiently run workplace.
Summary Generated by Built In
Location: Napa, CA | Napa Office
**The right candidate will be within 25 miles of the Napa Office
You’re the kind of person who helps others succeed.
**The right candidate will be within 25 miles of the Napa Office
You’re the kind of person who helps others succeed.
You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.
But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.
That’s where Endsight comes in.
Who We Are
That’s where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Overview
The Technical Operations & Employee Experience Coordinator plays a vital role in creating an exceptional workplace experience while ensuring the smooth operation of Endsight's Napa office. This highly collaborative position serves as the primary onsite operational resource for the Napa office, supporting office operations, technical logistics, inventory and asset management, facilities coordination, and employee engagement.
As the primary onsite resource, this individual partners closely with Technical Operations, Engineering, Talent and Performance, Leadership, and external vendors to deliver operational excellence, foster a welcoming workplace culture, support employee engagement initiatives, and continuously improve internal processes. Success in this role requires exceptional organization, proactive problem-solving, outstanding customer service, and the ability to effectively manage multiple priorities in a dynamic environment.
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Overview
The Technical Operations & Employee Experience Coordinator plays a vital role in creating an exceptional workplace experience while ensuring the smooth operation of Endsight's Napa office. This highly collaborative position serves as the primary onsite operational resource for the Napa office, supporting office operations, technical logistics, inventory and asset management, facilities coordination, and employee engagement.
As the primary onsite resource, this individual partners closely with Technical Operations, Engineering, Talent and Performance, Leadership, and external vendors to deliver operational excellence, foster a welcoming workplace culture, support employee engagement initiatives, and continuously improve internal processes. Success in this role requires exceptional organization, proactive problem-solving, outstanding customer service, and the ability to effectively manage multiple priorities in a dynamic environment.
Purpose--What You'll Do
- Deliver an exceptional workplace experience for employees and visitors.
- Coordinate daily office operations that keep the Napa office running efficiently.
- Support Technical Operations through inventory management, equipment logistics, shipping and receiving, and asset coordination.
- Partner with Talent and Performance and Leadership to create engaging employee experiences.
- Build efficient operational processes that support business growth.
- Serve as a trusted resource for employees, visitors, vendors, and internal teams.
What Success Looks Like
- Employees enjoy a welcoming, organized, and highly functional workplace.
- Office operations run smoothly with minimal disruption.
- Inventory remains accurate, organized, and deployment-ready.
- Hardware shipments and equipment requests are completed accurately and on time.
- New hire onboarding experiences are seamless and engaging.
- Employee events are well planned, inclusive, and professionally executed.
- Operational processes are continually improved through organization, documentation, and proactive problem solving.
Who Thrives Here
You’ll fit right in if you:
You’ll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Qualifications
Required:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations, Hospitality, Human Resources, or related field preferred, or equivalent experience.
- Two or more years of experience in office administration, operations coordination, customer service, workplace experience, or a related field.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft 365.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
- Commitment to delivering outstanding customer service.
- Valid driver's license with a clean driving record and the ability to occasionally operate a company vehicle for local deliveries, equipment transport, and operational support.
Preferred:
- Business school coursework, Associate’s degree, or equivalent experience
- Experience in hospitality, workplace services, or office administration
- Administrative assistant experience in HR or operations environments
- Exposure to Managed Services or the IT industry
Join a Team That’s All-In on Helping You Thrive
If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.
Apply today and let’s build something excellent together.
Benefits:
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
About
Endsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses - nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices.
Skills Required
- High school diploma or equivalent
- Two or more years of experience in office administration, operations coordination, customer service, workplace experience, or related field
- Strong organizational and project coordination skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft 365
- Ability to manage multiple priorities with exceptional attention to detail
- Commitment to delivering outstanding customer service
- Valid driver’s license with a clean driving record and ability to occasionally operate a company vehicle
- Associate's or Bachelor's degree in Business, Operations, Hospitality, Human Resources, or related field (preferred) or equivalent experience
- Experience in hospitality, workplace services, or office administration
- Administrative assistant experience in HR or operations environments
- Exposure to Managed Services or the IT industry
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The Company
What We Do
California-based organizations hire Endsight to ensure that their technology systems operate effectively and align with their business goals. They rely on our award-winning helpdesk support, secure environment, and strategic guidance to thrive. From the help desk specialists to technical account managers, and project managers, Endsight's team collaborates to provide comprehensive IT support to small and mid-sized businesses. In the realm of cybersecurity, we help clients assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices
