Technical Operations Engineer

About Us:

Fieldguide is establishing a new state of trust for global commerce and capital markets by automating and streamlining the work of assurance and audit practitioners. Put simply, we build software for the people who enable trust between businesses.

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors, including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

We value diversity — in backgrounds and experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble, and supportive. We are deliberate and self-reflective about the kind of team and culture we are building, seeking teammates who are strong in their own aptitudes and care deeply about supporting each other's growth.

As an early-stage start-up employee, you’ll have the opportunity to build the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them a better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role:

TechOps Engineers at Fieldguide are pivotal in bridging Engineering, Customer Support, and IT to drive automation and operational excellence. They have a background in software engineering, a passion for automation, strong communication and writing skills, and the ability to respond effectively to internal and customer events.

What You’ll Do:

• Automation: Write code and tools to streamline operations, reduce manual tasks, and enhance efficiency for core product and internal workflows.

• Production Support and Incident Response: Act as a primary responder to technical incidents, analyze root causes, and implement preventive measures.

• Internal IT Efficiency: Support internal IT processes with an eye towards automation around vendor management, access and identity management, and more.

• Monitoring: Monitor system performance, identify bottlenecks, and implement solutions to optimize performance and scalability.

• Security Compliance: Ensure systems adhere to security best practices and compliance standards.

• Collaboration: Work closely with Engineering, Customer Support, and Product teams to support deployment processes and integrate new technologies.

• Documentation: Maintain comprehensive documentation of system configuration, procedures, and changes to facilitate knowledge sharing and continuity.
  

About You:

• Degree in Computer Science, Information Technology, or equivalent experience.

• 2+ years in a TechOps, IT, Engineering, or DevOps role.

• Proficiency in Python or JavaScript plus basic software engineering knowledge. While you are not expected to be a software engineer, foundational programming skills are essential.

• Strong SQL skills and knowledge of database technologies.

• Experience working with APIs.

• Experience with automation tools like Cypress or similar.

• Experience with version control and CI/CD pipelines.

• Experience working with AI and LLMs.

• Familiarity with macOS and IT management.

• Familiarity with monitoring tools such as Datadog and Sentry.

• Familiarity with cloud platforms such as AWS, Azure, or GCP.

• Familiarity with containerization and orchestration tools such as Docker and Kubernetes.

• Understanding of networking concepts, including TCP/IP, DNS, and load balancing.

• Excellent problem-solving and analytical abilities.

• Strong written and verbal communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Extremely detail-oriented with a commitment to maintaining high-quality standards.

More about Fieldguide:

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.

• Fast - Launch fast with excellence, iterate to perfection.

• Lovable - ​​Deliver happiness & 11 star experiences. 

• Owners - Execute & run the business with ownership.

• Win-win - Create mutual value & earn trust for life. 

• Inclusive - Scale the best ideas with inclusive teams. 

Some of our benefits include: 

• Competitive compensation packages with meaningful ownership

• Unlimited PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules