Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Technical Operations Coordinator
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Technical Operations Coordinator, you’ll play a pivotal role in keeping our technology ecosystem running smoothly, ensuring high‑impact, escalated issues are prioritized, clearly communicated, and resolved with speed and precision. You’ll collaborate closely with client‑facing teams and technical partners, embrace a spirit of innovation, and build an enriching career with us while delivering exceptional experiences for our customers. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.
OPPORTUNITY HAPPENS HERE — REALIZE YOURS
Alongside the best and the brightest, you will regularly:
Own and prioritize high‑impact technical issues to ensure they receive the attention they deserve
Act as a critical connector between client‑facing teams and Technical Operations, translating urgency into clear action
Drive issues from intake to resolution, orchestrating collaboration across engineering, product, and operations teams
Keep stakeholders informed with clear, confident communication, ensuring transparency and trust at every step
Spot patterns and trends in escalations, turning insights into process improvements that prevent future issues
Contribute to a culture of continuous improvement by supporting post‑incident reviews and refining best practices
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Technical Operations Coordinator, these skills are essential for success:
Abilities: Strong organizational, communication, and problem‑solving skills with the ability to stay calm, focused, and collaborative in high‑pressure situations
Experience: 1–3 years of experience in customer support, technical support, or operations, ideally within a SaaS or technology‑driven environment; hands‑on experience with ticketing systems such as Freshdesk, ServiceNow, or Jira preferred
Education: Bachelor’s degree or equivalent experience in a related field
Location: This job is hybrid and will require you to be in the office 25% of the time.
#LI-Hybrid
#LI-JK1
BECAUSE WE CARE, WE OFFER:
A flexible work environment
Competitive salaries, paid vacation, and holidays
Robust professional development programs
Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.
People First. We pride ourselves in bringing talented people together and treating one another with care.
Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.
Position Compensation Range:
$53,000.00 - $90,400.00Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.
Skills Required
- 1-3 years of experience in customer support, technical support, or operations
- hands-on experience with ticketing systems such as Freshdesk, ServiceNow, or Jira
- Bachelor's degree or equivalent experience in a related field
What We Do
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent care, and commuter accounts), the industry’s most widely-used benefit debit card, and powerful consumer engagement solutions to help consumers optimize their healthcare spending and maximize their healthcare savings. Over 300 clients - including health insurance plans, third party administrators and financial institutions - leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 30 million members and process more than $9.1 billion in consumer healthcare payments annually.
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