Finch is unifying employer systems such as HR, payroll, benefits, and employee identity under a single API.
The Role
As a Technical Operations Contractor, you'll provide technical support, manage operational workflows, assist in provider mapping, and ensure quality assurance for strategic clients.
Summary Generated by Built In
About Finch
We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
The Role
We're seeking a highly motivated, organized, and detail-oriented Technical Operations contractor to join our team in a seasonal capacity. The primary focus will be on supporting at least one of our strategic clients.
The Technical Operations Contractor role sits at the intersection of Technical Support and Product Operations, designed to ensure a seamless and reliable experience for our strategic customers’ internal teams and their customers. You'll play a vital part in helping Finch’s core groups deliver on SLAs for the Assisted API products, proactively managing technical workflows, and directly impacting the end user and developer experience using Finch.
What You'll Do
- Technical Support: Act as the first line of defense for our employers’ technical inquiries, providing reactive support, troubleshooting issues, and offering best practices.
- Product Operations: Ensure we're processing Assisted workflows for our strategic customers within established service level agreements (SLAs).
- Data Management: Proven experience handling structured data (Excel, CSV, JSON, etc.).
- Authentication Enablement: Guide employers through nuanced authentication processes, particularly for complex providers.
- Process & Communication: Strong attention to detail and ability to document, follow and execute repeatable workflows with precision, while providing clear, timely communication on status updates to both customer and internal teams.
- New Payroll Provider Scoping: Assist in the mapping of new providers in an accurate and timely manner.
- Proactive Issue Resolution: Work closely with our internal Product Operations team to identify and resolve potential issues with Provider integrations before they impact operations.
- Documentation: Proactively incorporate edits and improvements to instructions and guides as you learn from recurring and edge-cases that our customers may face.
- Quality Assurance (QA): Support our product quality initiatives by assisting with routine QA testing and validation of new run-books, workflows or integration updates.
- Direct-to-Sponsor Support: Serve as a backup resource for direct-to-sponsor support efforts, assisting with a variety of inquiries and providing expert guidance to ensure a positive customer experience.
Who You Are
- Extremely organized with the ability to maintain context while triaging multiple priorities, maintaining focus on tasks from start to finish.
- Skilled at working backward efficiently from key timelines, as most processes have a 24-hour SLA.
- A self-starter with a strong technical curiosity and a passion for problem-solving, comfortable navigating ambiguous situations to resolve complex problems.
- Empathetic and customer-focused, with excellent communication skills (both written and verbal).
- Highly organized and methodical, with a keen eye for detail. Mistakes are uncommon, and repeat issues are unacceptable in your eyes.
- Comfortable working in a fast-paced environment and managing competing priorities.
- Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution, is preferred. Prior experience with scripting or automation tools is a big plus.
Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
Csv
Excel
JSON
What the Team is Saying
Phil
Account Executive
Aren
Software Engineer
Lauren
Product Operations
Michelle
Partnerships Manager
Ryan
Account Executive
Alex
Product Manager
Ansel Parikh
Co-Founder
Shehu
Software Engineer
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The Company
What We Do
The world is moving towards more standardized, open, and interconnected data systems. However, employment infrastructure remains complex, closed, and fragmented.
Our mission is to democratize access to the infrastructure that underpins the employment sector and unlock much-needed innovations and create tremendous economic activities for both employers and employees.
Why Work With Us
We're a team of problem solvers who aren’t afraid to challenge assumptions and we take pride in building a high-ownership culture. We value ongoing feedback, constructive debates, commitment, and above all — honesty! We are excited about the scope of the problems we address and the potential impact our work can have on the global workforce.
Gallery
Finch Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid organization with offices in San Francisco and New York City. While we respect the dynamic environment many of us have been in since the start of the 2020s, we also recognize the value of collaborating in-person.
Typical time on-site:
2 days a week
