Technical Operations Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We love to provide our end-users an experience that is immersive and pleasing; so if you want to work in a Hi-Tech environment and you love to support and help the others to succeed and operate in a highly-collaborative and global environment, Amex Global Business Travel is waiting for you!

What you’ll do:

• Be based in Madrid (Spain) and will be mainly involved in doing local end-user IT support plus remote IT support to other Amex GBT users.

• Lead and update ticketing system within established SLAs, prioritizing critical tickets, a high level of ticket quality and assessing impact severity to the business

• Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments

• Diagnose mechanical, hardware, software and system failures and determine the most cost-effective and timely repair resolution

• Maintain a sophisticated understanding of IT hardware repair and OS management at all levels

• Identify methods to improve customer support by evaluating current processes, procedures, and technology

• Be expected to take part in projects with active participation

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What We’re Looking For

• Minimum 3 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment

• English languages skills

• Experience with Windows, Mac OS operating systems, Office Suites, and Active Directory

• Understanding and familiarity with travel related/reservation systems such as Amadeus, Salesforce, Sabre, Apollo, and Galileo

• Curiosity and desire to learn new things everyday are part of your DNA.

• Ability to communicate effectively with both technical and non-technical teams

• Professional writing and documentation skills

• Driven and able to follow written processes and procedures

• Excellent verbal and written communicationSelf-managed and a self-starter attitude

#GBTJobs

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The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!