Technical Operations Analyst

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. expertise in Tidal Workload Automation or IBM Tivoli Workload Scheduler or any other major job scheduling tools such as Control-Experience with batch job design, creation, administration and maintenance in distributed and/or mainframe environments. Experience in troubleshooting and resolving scheduling issues. Excellent written and verbal communication skills

• Provide detailed and accurate analysis on existing automation platform systems setup and configuration to delivery teams requiring support, with respect to jobs, servers and Tidal/TWS configuration
• Provide technical consultancy for new projects requiring implementation setup with consideration of existing automation jobs.
• Take ownership of Incidents and Requests assigned to the team, ensuring they are SLA compliant.
• Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process.
• Communicate effectively to both internal and external users.
• Escalate and manage incidents when you experience an extended service outage, or service levels are not being met.
• Ensure incidents and requests: 
• Accurately record resolution of Incidents and Service Requests to quality standards for future investigation.
• Accurately record and prioritize and manage Incidents and Service Requests against suitable SLAs and resolution targets.
• Restore normal service operation as quickly as possible, investigating, diagnosing and resolving incidents where possible.
• Continuously monitor Automation queues for new requests.
• Identify candidates for Problem Management and feed into the Problem Management process

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time(2:00p-10:30p)AWMPO AWMP&S President's OfficeTechnology