Technical Operations Administrator

About us

At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.  

Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two  hundred businesses worldwide, who love our products and use them everyday. 

But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them. 

Why join us? 

We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen. 

We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work. 

About the role
As our TechOps Administrator, you'll be the person who keeps our people, devices, and systems running smoothly, acting as the first port of call when a teammate's laptop breaks, their password stops working, or their email alias needs updating. You'll be at the heart of our operations, supporting a team and infrastructure that spans multiple locations and directly contributing to how we scale.
You'll get to own...

Day-to-day user support

• Password resets, account unlocks, MFA re-registration, and Microsoft 365 licence management

• Email alias changes, distribution lists, and group membership in Entra / Active Directory

• Tracing undelivered emails via Exchange Admin Centre

Device troubleshooting and management

• First-line diagnosis for Windows and Mac laptops, including software, peripherals, and antivirus

• New starter setup and handover

• Enrolling devices into Intune and Iru (Kandji), pushing updates and patches

Lighter infrastructure tasks (to grow into)

• IP whitelisting on SQL servers and web app firewalls in Azure, checking application logs, and running scheduled automation runbooks

Recurring tasks

• Triaging the Freshdesk queue against our sub-five-minute first-response target

• Approving instance access requests and updating the company email signature in Azure Blob Storage

Documentation and systematisation

• Writing and maintaining SOPs and a known-issues log for everything you own with a view to turn those SOPs into scripts, scheduled jobs, and self-service flows so the work stops being manual

You'll thrive in this role if...

• You genuinely care about helping people and have a knack for explaining tech in a way that everyone can understand and appreciate

• You think in systems, not tickets. You'd rather understand why a ticket happened and prevent the next fifty like it

• You're technical, or confident you can get there fast, being comfortable troubleshooting Windows 10/11 and macOS properly, and you understand how Microsoft 365 works under the hood

• You value creating scalable processes that improve your peers’ experience with their systems and equipment.

• You have PowerShell scripting skills that’ll support you automating tasks and creating efficiencies

• You’re familiar with Intune and making sure everything runs smoothly

• You understand the basics of networking to keep our connections strong and secure

It would be a plus if...

• You're right at home with Linux or Mac OS, and love exploring all the cool things you can do with them

• You have some impressive cybersecurity qualifications that show you really know your stuff when it comes to keeping things safe

• You’ve got some serious skills with Docker, and you enjoy using it to build awesome stuff