At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy.
Our values drive us:
- We Care for our patients, each other, and our communities.
- We Connect across teams and borders to deliver excellence together.
- And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.
International Commercial Operations (ICO), a global business unit within Care Enablement, plays a key role in this mission. Structured across six sales regions, as well as Global TPI Governance & Sales Excellence and Global Technical Operations, ICO ensures consistent Third Party Intermediary (TPI) management and delivers high-quality technical services worldwide. By balancing harmonization with localization, ICO supports strategic goals, strengthens customer relationships, and drives value through standardization, innovation, and specialized training. Join our passionate team and help shape healthcare worldwide!
Summary:
As a Title, your role will focus on connecting local operational support of the service team with strategic support at the regional and global level. Your work will help ensure that service processes run smoothly – from communication with customers to participation in international projects. We are open to candidates at different stages of their career. Whether you are experienced professional or an emerging talent looking to grow within the complex global business organization, the position offers the flexibility to match your experience with our needs.
Your Responsibilities:
Local:
- Communicating with local suppliers and partners
- Managing service contracts
- Preparing and organizing meeting minutes
- Preparing price offers for repairs and other service activities
- Ensuring the smooth running of technical service administration
- Updating service conditions for medical devices
Regional:
- Participating in international projects
- Leading admin team members in other countries accross EE cluster
- Contributing to the creation of analyses and reports
- Organizing and facilitating regular regional service team meetings
- Sharing best practices across countries
- Actively participating in process simplification initiatives
Your Profile:
We welcome applications from professionals with different levels of experience who share a passion for reliable, efficient service admin operations.
- Secondary school education
- Background in technical operations administration would be a strong asset
- English at a communicative level (daily written and spoken communication)
- Good communication skills, accuracy, responsibility, systematic approach
- Very good knowledge of MS Office
- Good orientation in applications and database programs (SAP, SharePoint, Teams)
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
- Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
- Individual opportunities for self-determined career planning and professional development
- A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
- A large number of committed people with a wide range of skills, talents and experience
- Competitive salary and the benefits of a successful global corporation with the collegial culture of a medium-sized company
Top Skills
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
