Technical Onboarding Specialist

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a closed-loop solution that can detect and block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform. 

We seek a Technical Implementation Engineer. The Qualys Technical Implementation Engineer will drive the onboarding process for and with Qualys customers. The engineer will help with account setup and implementation, offer product tours, and ensure Qualys applications align with customer goals and values.  

Required skills and experience: 

• Candidate must have a technical background in cybersecurity, networking, or related technology.  

• Experience working on a technical team like Technical Support or Enablement  

• Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, customer support specialist, or customer success architect 

• Understanding of managing endpoints, deploying agents, and virtual machines. 

• Solid understanding and hands-on experience with asset management, patching, vulnerability management, policy compliance and configuration management, cloud and application security, and threat detection 

• Minimum 5 years of experience in customer onboarding, customer service and support, customer success, or similar experiences. 

• Ability to design or contribute to onboarding plans that align with customer objectives 

• Strong analytical and goal-oriented mindset backed by solid project management skills 

• Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure 

• Prior experience personally engaging with Enterprise and Global customers 

• Strong communicator – written, verbal, and presentation 

• Excellent emotional intelligence and interpersonal and presentation skills 

Key responsibilities of this role include: 

• Overseeing and managing the enterprise customer onboarding process using Qualys products 

• Operating with a playbook and following the process for onboarding 

• Conducting onboarding meetings, product tours, company presentations, and product demos 

• Owning the relationship with new customers who need to be enabled efficiently with Qualys 

• Understanding customer context and overseeing goals 

• Educating and enabling customers with the right tools and resources at the right time throughout the process to achieve the quickest path to customer success. 

• Collaborating with peers and manager to identify and eliminate roadblocks in the way of customers’ goals 

• Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base 

• Providing and collecting feedback on the onboarding process 

• Contributing to the building of onboarding content 

• We seek people with experience as customer support specialists, solutions architects, or similar technical customer success representatives. The ideal candidate will be a technical self-starter who thrives in a fast-paced environment, is willing to roll up their sleeves, drives for success, and has the technical aptitude to support the team in complex and extensive opportunities.