Renewals & Customer Success Engineer

Job Posted 3 Days Ago Posted 3 Days Ago
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San José, San José
Senior level
Cloud • Security • Software • Cybersecurity
The Role
The Technical Onboarding Manager engages with customers to implement Veeam's onboarding strategy, focusing on product guidance and ensuring a quick return on investment. The role requires assessing unique customer needs, promoting best practices, and collaborating internally to enhance the customer experience.
Summary Generated by Built In

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.


The Renewals & Customer Success Engineer collaborates closely with the Renewals department, providing expertise to inform, educate, and influence end users, partners and internal teams about our products and technologies. Responsibilities include effectively presenting Veeam messaging and sharing technical expertise with diverse decision-makers at various levels.

Responsibilities:

  • Deliver engaging customer presentations and demonstrations in both live and virtual settings.
  • Collaborate with customers and partners to translate business objectives into technical requirements.
  • Conduct remote configuration reviews with customers.
  • Independently consult with customer base to provide technical expertise on data protection.
  • Maintain close coordination with internal teams, including Support and Licensing.
  • Collaborate closely with Product Management, offering valuable customer feedback.
  • Manage accounts at a technical level to support upsell and cross-selling.
  • Play a key role in delivering technical sales support for Commercial/Enterprise clients.
  • Participate and support technical sales cycles for successful customer outcomes.
  • Thrive in a fast-paced territory, continuously adapting to meet market and customer demands.
  • Organise work efficiently, utilising tools like Salesforce.com for processes, customer information, and technical notes.
  • Work effectively and autonomously in a remote environment.
  • Demonstrate excellent written and oral communication skills while establishing and maintaining strong business relationships.
  • Provide necessary technical expertise and product support for our channel partners.
  • Self-education on sales and technical related matters.
  • Developing a solid working knowledge of virtualisation-related subjects and Veeam Software products and keep track of new product releases (Veeam and competition) as well as marketing updates.

Qualifications:

  • Preferred experience in solution sales, technical presales, post-sales, or technical support.
  • English bilingual, Portuguese a plus. 
  • Industry-based expertise in data protection technologies.
  • Strongly desired experience in storage, networking, and cloud technologies.
  • Proficiency in key technologies, including VMware vSphere, Microsoft Hyper-V, AHV, RHV, Windows Server, Microsoft SQL Server, Microsoft 365, AWS, Azure, Google Cloud Platform, and other enterprise applications.
  • Proven ability to work independently in dynamic environments, demonstrating high energy, motivation, and quick adaptability to new technologies.
  • Ability to simplify complex technical concepts for clear communication.
  • Strong adaptability to changing roles and responsibilities.
  • Exceptional time management skills.
  • Aptitude for fast learning.
  • Beneficial but not required: experience with Linux and containerization.
  • Willingness and capability to travel up to 10 – 25%.

#LI-CC1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Top Skills

Veeam
Virtualization
The Company
Alpharetta, GA
4,172 Employees
On-site Workplace
Year Founded: 2006

What We Do

Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.

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