Technical Onboarding Engineer, Media Operations

Technical Onboarding Engineer, Media Operations

Position Overview

The Technical Onboarding Engineer, Media Operations will be responsible for migrating and maintaining customer profiles and workflows to the Deluxe One platform. The position will analyze customer content fulfillment requirements and translate them into system orchestrated automated workflows. The position will work with product owners and developers to define requirements and priorities to deploy end to end automation. The Technical Onboarding Engineer will work with internal and external teams to ensure that data and requirements are accurate, timely, and structured properly for workflow automation. The candidate will also be expected to troubleshoot and problem solve issues related to workflows, as they arise. This position is an on-site role, based in Seoul, Korea.

Primary Responsibilities

• Lead technical on-boarding initiatives for customer profile configuration which drives automate end-to-end processing workflows

• Implement APAC On-boarding processes and procedures to streamline the migration of existing clients and new customers to the Deluxe One Platform

• Interface with end users from various internal and external groups to ensure on-boarding of fulfillment workflows to the Deluxe One platform

• Build, configure and maintain on-prem workflow automations using various tools such as Vantage and Orchestrator to bring efficiency to different Media Operations workflows

• Responsible for updating and reporting configuration issues by communicating via creating or updating incidents via Jira, Email, Direct Messages, etc. This involves problem solving through precise documentation and effective follow up.

• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize and/or escalate appropriately to prevent missed deadlines

• Provide timely, accurate, professional and responsive support, verbally and via email, to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring

• Provide guidance and support for junior members of the team, as needed

• Ability to schedule and lead meetings as needed, related to Onboarding activities with internal and external stakeholders

• Ability to generate required reports from the system as well as read and utilize information

• Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements

Qualifications

• Minimum of a High School Diploma or equivalent, Associate degree or above preferred

• 5+ years in Media Distribution & Technology

• Strong understanding of audio/video file formats (IMF, UHD, HD, SD), television standards, film formats, codecs, bitrates, frame rates, video resolutions, standards conversions, broadcast audio configurations and electronic delivery technologies (S3, Aspera)

• Knowledge of media processing tools including Hybrik, Final Cut Pro, QuickTime Pro, MacCaption, ffmpeg, Compressor and Vantage

• Excellent attention to detail with strong organizational skills and ability to multitask

• Understanding of content fulfilment, digital workflows, asset and data management systems/platforms.

• Understanding of media localization, such as common dubbing and subtitling formats and practices

• Excellent teamwork, written and verbal communication skills in both Korean and English.

• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.