We’re looking for a curious, data-savvy Technical Customer Success Consultant (f/m/d) to join our Vienna office. In this role, you’ll work with both new and existing client accounts, becoming a true expert on the Adverity platform. If you have a background in digital marketing and enjoy turning complex data challenges into simple, actionable solutions for customers, this is the role for you.
This is a full-time hybrid role based at our headquarters in Vienna. We’d love to see you in the office 1–2 times a week to connect with the team.
Some of the things you’ll work on:- Serve as a trusted consultant and Adverity platform expert for our customers, guiding them through solution design, data setup, and feature use while building strong, long-term relationships.
- Lead onboarding for new clients, helping them set-up data flows, reporting dashboards, and connect their datasets for smooth insights.
- Translate complex marketing and business requirements into actionable, client-friendly solutions for clients.
- Monitor existing client engagement and share insights to help improve both the product and customer experience.
- Collaborate with Account Management to support upsell opportunities through product demos.
- Share and develop your knowledge by participating in regular team best-practice sessions.
- 2–3 years of experience in SaaS, MarTech, or data analytics environments (e.g., media agency or tech company preferred), with exposure to client-facing projects or consulting.
- Experience onboarding and guiding clients on software platforms, with strong analytical skills and a problem-solving mindset.
- A solid grasp of marketing data and analytics (such as advanced Excel skills, KPI reporting, and/or understanding campaign performance and audience metrics).
- Confidence in customer-facing work, including demos, onboarding, and training, with strong communication skills and a collaborative mindset.
- A passion for helping clients solve business challenges using data, with excitement for our product and its impact on marketing insights.
- Fluency in German and English is a must for this role.
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Lunch allowance for our in-house restaurant
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- Regular team events (also remote)
- Modern and stylish office in the heart of Vienna
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
If this position is filled in Vienna, the minimum yearly salary denoted for legal reasons and according to the collective agreement (IT KV) is €44,450. We offer competitive salaries depending on your qualifications and experience.
Apply now if you are ready to revolutionize the way businesses work with marketing data. We look forward to meeting you!
Top Skills
What We Do
What is Adverity?
Adverity is the data and analytics platform enabling marketing and eCommerce
teams to make better decisions and improve performance.
What is our mission?
Our mission is to empower marketing & eCommerce business users to effortlessly leverage all data and turn it into powerful insights, decisions, and actions.
What does Adverity do?
Adverity lets businesses easily connect all their data into a single source of truth, quickly visualize marketing performance in real-time, and reveal insights to make better decisions faster.
Why does it do this?
Marketing is fast becoming a data-driven industry and those companies that have learned to unlock the true power of their data to improve performance are those most likely to succeed.
Who is it for?
For marketers: Adverity enables marketers to easily visualize all their data in a single source of truth, measure marketing performance, and optimize campaigns based on accurate real-time information.
For data analysts: Adverity automates data integration and harmonization from any data source, eliminating time wasted on manual data wrangling and ensuring an accurate single source of truth, so teams can make data-driven decisions.
For CMOs: Adverity enables CMOS to accurately measure the ROI of all programs and demonstrate value to the business by providing a single source of truth across 600+ data sources, with visualization of marketing performance in real-time. With Adverity, CMOS can trust their dashboards based on having a complete and accurate set of data right from the source.
Who do we work with?
Adverity partners with some of the world’s leading brands and agencies including Ikea, Vodafone, Nestle, Unilever, Publicis, and Dentsu. We work with midsize to enterprise companies from a variety of industries including eCommerce, Technology, CPG & Retail, Telecom, and Media & Entertainment
