• Develops the support strategy for new GCMS products and provides post-sales support for new and existing GCMS products.
• Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations.
• May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, customer call center, or Global Service organizations.
• For new products, ensures support plans, repair levels, and production support plans are developed and implemented.
• May provide technical product and measurement consulting on presales opportunities.
• May interact with Marketing, Sales, Technical Support, QA, Manufacturing, Product Development, and external customers to ensure that products have the necessary features, supportability goals, reliability targets, and release schedules.
• May be responsible for writing product/process user documentation and technical support materials.
• Bachelor's or Master's Degree or equivalent.
• Post-graduate certification and/or license may be required.
• Typically, at least 8+ years of relevant experience for entry to this level.
• Strong technical troubleshooting and problem-solving skills in GCMS software support (Openlab/Masshunter).
• Experience with GCMS application is a plus.
• Ability to collaborate effectively with global cross-functional teams.
• Fluent in both English and Mandarin, with excellent verbal and written communication skills.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: MarketingSkills Required
- Bachelor's or Master's degree or equivalent
- Post-graduate certification and/or license (may be required)
- Typically at least 8+ years of relevant experience
- Strong technical troubleshooting and problem-solving skills in GCMS software support
- Experience with OpenLab
- Experience with MassHunter
- Experience with GCMS application (general)
- Ability to collaborate effectively with global cross-functional teams
- Fluent in English and Mandarin, excellent verbal and written communication skills
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
