Develops the support strategy for new products and provides post-sales support for new and existing products.
Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations.
May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
For new products, ensures support plan, repair levels, and production support plans are developed and implemented.
May provide technical product and measurement consulting on presales opportunities.
May interact with Marketing, Sales, technical support, QA, Manufacturing, product development, etc.
as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
May be responsible for writing product/process user documentation.
May develop and deliver technical training to the Agilent technical support teams, such as Field Service and Remote Support Engineers.
Bachelor's or Master's Degree or equivalent.
Post-graduate, certification and/or license may be required.
Typically, at least 4+ years relevant experience for entry into this level.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Marketing
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
