Title Senior Technical Manager Web, API and Mobile
Department Technology FFB
Location Kronberg Germany
Reports To Gernot Dries
Level Technical Manager - 6
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other. So, join our IT Web, API and Mobile team and feel like you’re part of something bigger and be proud of the difference you make.
About your team
The IT Web, API and Mobile team is responsible for the maintenance of mission critical applications and infrastructure forming the web and mobile footprint of FIL Fondsbank GmbH (FFB).
About your role
In your role as a Technical Manager for the API squad you are responsible for building and maintaining the relationships to the external interface consumers (SOAP, REST and FTP) in close accordance with your teammates and FFB it- and business-teams. You are the frontdoor and main point of contact coordinating the external and internal technical questions and requirements. You take care that the needs of all stakeholders are met and that the clients are satisfied with the products and services provided. A successful candidate is expected to interact closely with internal application development teams as well as with all business units within the company. The teams main task is analysis and triage of potential technical issues of our inhouse developed trading application and it’s corresponding APIs. Incident- and problem-management is a vital part of our daily work. Our goal is to offer reliable service for our sophisticated financial-tools and products in a highly available and automated environment. The day to day business (RTB) comprise working with internal and external parties like independent financial advisors, self-directed end investors, FFB/FIL stakeholder as well as with third party providers to meet customer demands and expectations. As 2nd level application support for the FFB trading platform and its API interfaces, the team is also responsible for providing information on technical enquiries from the financial market environment.
Your Key Responsibilities
- Technical stakeholder and coordinater for FFB IT to the external partners, clients and prospects regarding the onboarding, the technical setup and maintance subjects for the API interfaces (SOAP and REST) and the file transfer (FTP) account management process
- Identifying enhancement opportunities for continuous product development and to foster the resilience and stability to the APIs
- Maintenance and second level support for FFBs mission critical API interfaces
- Independent organization and coordination of customer-specific API problem-solving processes
- Testing of defect resolutions for the SOAP and REST API’s
- Capture, clarification and classification of technical and also fund/financial related inquiries, incident and problem tickets within the used toolset (Atlassian Jira, Atlassian Confluence (Wiki), ServiceNow)
- Be part of the future and further development of our financial advisory platform with its diversified products and features and participate with your personal experiences to make things better
- Acting as a proxy for FFB API Team with development, technical and business related questions or enhancements to collect and share the details within the team regarding new process workflows and/or product set up
- Collaborate with FIL/FFB teams across multiple locations and countries
- Identification and development of quality assurance measures
About you
- Mother tongue German
- Good analytical and problem resolution skills
- Ideally experience from the banking or broker environment
- Very good customer centric mindset, with ability to manage customer expectations, customer-focused & service oriented
- high ability to work under pressure
- Excellent team player, disciplined and conscientious approach
- Passion to learn and continuously grow
Preferable Skills are:
- Experience with JIRA and ServiceNOW, SoapUI and Postman
- Practical experience and understanding of relational databases (preferably Oracle RDBMS)
- Experience with GitHub
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
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What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.
Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
*Data as of 31 March 2021
